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This role is responsible to act as a single point of contact for phone calls and tickets from Korean employees concerning IT issues and queries.
The IT Support Analyst's role is to provide a single point of contact for franchisee, store, and corporate end users to receive support and maintenance across the group's computing environment.
Our client is looking for To manage, implement, support and maintain the various divisions Back Office systems and their interfaces in relation to the Company's strategic initiatives to support the Business Sectors to achieve the Company's goals and objectives. Actively involved in the project and enhancement deliverables.
This role is responsible to manage the Korean customer inquiries via phone, email and chats.
Lead the application support team, ensuring high-quality operational and technical support for internal stakeholders and clients while driving continuous improvement in problem management processes.
You will be responsible for routinely monitoring and ensuring continuity of reporting and acting as the first point of contact when application users have inquiries or encounter issues. Support Analysts receive tickets and analyze screenshots and details of customer issues, to replicate the problem while working across the team to drive issues to completion.
Assist in leading the SAP Technical Support team to deliver an efficient and effective SAP Basis system implementation, maintenance, and support activities.
Experienced in SharePoint development and implementation, responsible for digitalizing forms/systems across the organization and ensuring smooth operations and user experience. Manages expectations and collaborates effectively with internal IT teams and external parties to support business growth and deliver seamless IT support.
We are looking for an experienced Head of Global Shared Services (GSS) to drive and steer the build and development of our internal Global Shared Services globally in our company. You will be the one to devise the company's Service and Shared Services Strategy and ensure that all systems, processes necessary to support its operations and objectives are in place.
Overseeing the internal and external helpdesk and acting as the "go-to" for the developing engineers in the team, looking after everything from servers and firewalls to equipment builds and backups. Our team supports our global IT operations, so it's a busy role with plenty of variety and working with a brilliant bunch of engineers.
The role involves developing and maintaining in-house software solutions, aligning them with business needs, and collaborating with end-users to support report solutions. Additionally, it includes defining architecture for new applications and creating functional specifications and UML diagrams for mobile, tablet, and desktop websites.
ERP Manager who is responsible to co-lead the planning, implementation, testing, and support of the ERP system for the Construction Division and to manage, supervise IT application systems support to ensure business continuity.
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