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CRM Analyst

Kuala Lumpur Permanent View Job Description
As a CRM Analyst, you will support and optimize the company's CRM platform while working closely with Sales, Marketing, Customer Service, and IT teams. This role offers hands-on exposure to CRM administration, automation, reporting, and user support,
  • Fast-Track Your Career Growth
  • Build Future-Ready Skills

About Our Client

Our client is a well-established and growing organization with a strong customer-centric focus. They leverage technology and digital solutions to enhance business operations, customer engagement, and overall service excellence across multiple functions.

Job Description

  • Manage and maintain the organisation's CRM systems to ensure smooth operations and high performance.
  • Collaborate with cross-functional teams to gather and analyse requirements for CRM system improvements.
  • Develop and implement enhancements to the CRM system to optimise user experience.
  • Provide technical support and training to internal teams on CRM system functionalities.
  • Ensure data integrity and security within the CRM system, performing regular audits and updates.
  • Generate and analyse CRM reports to support data-driven decision-making.
  • Work closely with stakeholders to align CRM strategies with business goals.
  • Troubleshoot and resolve system-related issues promptly.

The Successful Applicant

  • 1-2 years of experience in CRM administration, support, or related business systems roles.
  • Experience with CRM platforms
  • Knowledge of CRM reporting, data management, and data quality best practices.
  • Ability to work effectively with cross-functional stakeholders across business and technical teams.
  • Good communication and interpersonal skills

What's on Offer

  • Excellent opportunity to build hands-on experience in enterprise CRM platforms and business systems.
  • Continuous learning and career development opportunities within a growing and technology-driven organization.
  • Supportive and collaborative work environment where your ideas and contributions are valued.



Contact
Jia Yi Yeoh
Quote job ref
JN-082026-7080081
Phone number
+60 3 2302 4000

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Jia Yi Yeoh
Consultant contact
+60 3 2302 4000
Job Reference
JN-082026-7080081

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.