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Customer Technical Support Specialist (Korean Speaker)

Kuala Lumpur Permanent MYR60,000 - MYR110,000 per year Work from Home or Hybrid View Job Description
This role serves as the primary support contact for customers using laboratory and diagnostic solutions across the region. You will provide technical guidance, troubleshoot application-related issues, and support laboratories in optimizing their workflows and digital tools.
  • Hybrid working opportunity + MNC
  • Join a regional role supporting customers across APAC

About Our Client

Our client is a leading multinational corporation (MNC) with a strong presence across the APAC region. They are known for driving innovation, investing in employee development, and delivering solutions that support the healthcare and life sciences industry.

Job Description

  • Provide application and technical support via phone, email, and remote channels.
  • Investigate and resolve laboratory workflow and diagnostic-related inquiries.
  • Perform root cause analysis and escalate complex cases when required.
  • Support customers in adopting digital platforms and remote troubleshooting tools.
  • Conduct laboratory simulations and testing to validate solutions.
  • Collaborate with regional teams to improve service delivery and customer satisfaction.
  • Develop and maintain technical knowledge materials and user guides.

The Successful Applicant

  • Business fluency in Korean (min TOPIK Level 4) and English, both written and spoken.
  • Degree in Life Sciences, Biology, Molecular Biology, Biochemistry, Chemistry, Medical Technology, or a related discipline.
  • Minimum 3 years of experience in laboratory, healthcare, diagnostics, scientific support, or technical application support environments.
  • Strong troubleshooting and analytical skills.
  • Ability to communicate complex scientific concepts effectively.
  • Proficiency in relevant CRM tools
  • Professional proficiency in English and one additional Asian language is advantageous.
  • Comfortable working in a rotating shift environment supporting regional customers.

What's on Offer

  • Competitive annual salary ranging from MYR 60,000 to MYR 110,000.
  • Higher EPF contribution
  • Hybrid working arrangement
Contact
Yin Ern Ngo
Quote job ref
JN-102026-7125369
Phone number
+60323024029

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-102026-7125369
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.