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Application Support Analyst - M365

Kuala Lumpur Temporary MYR9,000 - MYR10,000 per month (MYR108,000 - MYR120,000 per year) Work from Home or Hybrid View Job Description
The Application Support Analyst I will play a crucial role in providing technical support and ensuring the smooth operation of software applications within the Energy & Natural Resources industry. This position, based in Kuala Lumpur, requires a proactive approach to troubleshooting and maintaining critical technology systems.
  • Competitive Salary
  • Experience working with global teams on project migrations

About Our Client

The hiring company is a large organization within the Energy & Natural Resources industry, recognized for its commitment to technological innovation and operational excellence. The company values expertise and is focused on delivering top-tier services to its global clientele.

Job Description

  • Provide first-line technical support for software applications, addressing user inquiries and issues promptly.
  • Monitor application systems to ensure optimal performance and uptime.
  • Collaborate with cross-functional teams to identify and resolve technical challenges.
  • Document and escalate complex issues to higher-level support teams or external vendors as needed.
  • Assist in the deployment, configuration, and testing of application updates and patches.
  • Analyze system logs to identify potential issues and recommend improvements.
  • Provide training and guidance to end-users for effective use of applications.
  • Ensure compliance with company policies and industry standards in all technical operations.Provide Subject Matter Expert (SME) support for cloud and data platforms across Microsoft Azure and AWS, aligned with approved designs, standards, and migration strategies.
  • Support project leads with analysis of cloud services including compute, storage, networking, and managed database services, and assist with data migration, validation, and issue resolution.
  • Deliver SME support for Microsoft 365 services, including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
  • Plan and execute tenant separation, access changes, and data migrations, working closely with internal teams and external vendors.
  • Collaborate with identity and security teams to implement approved access, configuration, and compliance-related changes.
  • Support divestment, separation, carve-out, and M&A activities across cloud, data, and Microsoft 365 environments, including subscription, tenant, account, and identity separation.
  • Support cutover events, hypercare, and post-separation stabilisation, maintaining accurate tracking of actions, issues, risks, and residual items.
  • Operate in line with security, risk, governance, and compliance requirements, supporting audits, access reviews, and evidence collection when required.
  • Work closely with project managers, technical leads, vendors, and support teams, providing clear status updates and effective stakeholder communication.
  • Bring at least 2-3 years of enterprise experience in Azure, AWS, Microsoft 365, and data platforms, with strong documentation skills, divestment exposure, stakeholder management capability, and a relevant degree (certifications desirable).

The Successful Applicant

A successful Application Support Analyst I should have:

  • A degree in Computer Science, Information Technology, or a related field.
  • Proficiency in troubleshooting software applications and technical systems.
  • Knowledge of ITIL processes or similar frameworks is advantageous.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills to interact with both technical and non-technical stakeholders.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A commitment to delivering high-quality technical support and customer service.

What's on Offer

  • Contract: 1 year
  • Medical benefits
  • Opportunity to work on exciting projects in cross functional teams
  • Opportunity to work in a vibrant office environment in Kuala Lumpur.
  • Access to company benefits as per policy.
  • Chance to collaborate with a large organization known for technological advancements.



If you are passionate about technology and eager to make an impact, we encourage you to apply for this exciting Application Support Analyst I role in Kuala Lumpur.

Contact
Charlene Fernandez
Quote job ref
JN-042026-7005081
Phone number
+60323024024

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Energy & Natural Resources
Location
Kuala Lumpur
Contract Type
Temporary
Consultant name
Charlene Fernandez
Consultant contact
+60323024024
Job Reference
JN-042026-7005081
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.