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Senior Order Management Specialist (Japanese Speaker)

Kuala Lumpur Permanent MYR60,000 - MYR120,000 per year Work from Home or Hybrid View Job Description
The Senior Order Management Specialist (Japanese Speaker) in the industrial/manufacturing industry will manage customer inquiries and logistics operations to ensure seamless service delivery. This role is based in Kuala Lumpur and requires proficiency in Japanese to effectively communicate with clients and stakeholders.
  • Opportunity to join a leading multinational corporation (MNC)
  • Stable and attractive compensation package within a structured SSC

About Our Client

Our client is a well-established multinational corporation (MNC) with a strong presence across multiple markets and a commitment to operational excellence.

Job Description

  • Manage the end-to-end order management process, including order creation, validation, processing, and fulfilment.
  • Ensure orders are processed accurately and within agreed service levels.
  • Serve as the primary point of contact for Japanese-speaking customers and stakeholders.
  • Coordinate with supply chain, logistics, customer service, and sales teams to resolve order-related issues.
  • Monitor order status and proactively communicate updates to customers.
  • Investigate and resolve order discrepancies, delivery issues, and customer enquiries.
  • Maintain accurate documentation and transactional records.
  • Support continuous improvement initiatives and process optimisation projects.

The Successful Applicant

  • Bachelor's degree or equivalent qualification in Business Administration, Supply Chain, Customer Service, or a related discipline.
  • Business fluency in Japanese and English (both written and spoken) to support business communication.
  • Min 2 years of experience in Order Management, Customer Service, Supply Chain Operations, or Shared Services environments.
  • Strong attention to detail and problem-solving skills.
  • Ability to manage multiple priorities and work within defined service level agreements.
  • Experience using ERP systems such as SAP or similar platforms is advantageous.
  • Strong stakeholder management and communication skills.

What's on Offer

  • Annual salary ranging from MYR 60,000 to MYR 120,000.
  • Higher Employer EPF contribution
  • Hybrid working arrangement with three days in the office.
Contact
Yin Ern Ngo
Quote job ref
JN-092026-7097743
Phone number
+60323024029

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-092026-7097743
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.