Save Job Back to Search Job Description Summary Similar JobsHybrid Working Arrangement (3 Days Office + 2 Days WFH)Global MNC | SAP Order Management | OTC OperationsAbout Our ClientA globally recognized multinational organization with operations across more than 90 countries, supporting customers through a highly integrated supply chain, logistics, commercial, and customer operations network. As part of its expanding Shared Services operations, the organization is strengthening its Order Management & Customer Service team supporting the Indonesia marketJob Description* Manage customer orders throughout the full Order-to-Cash (OTC) process* Process, maintain, and monitor customer orders within SAP systems* Coordinate with Supply Chain, Planning, Logistics, Sales, and Finance teams to ensure timely fulfilment* Manage order amendments, cancellations, returns, and exception handling activities* Act as the primary contact for customer enquiries relating to orders, deliveries, and service requests* Resolve customer complaints and coordinate issue resolution across internal stakeholders* Maintain accurate documentation, transactional records, and customer master data* Ensure compliance with internal procedures and operational standards* Support continuous improvement initiatives and service excellence programs* Deliver a professional and customer-focused experience throughout all customer interactionsThe Successful ApplicantA successful Senior Global Order Management & Customer Service (Bahasa Indo) should have:Degree in Business, Supply Chain, Logistics, Commerce, or related disciplines2-5 years of relevant experience for Senior Specialist levelExperience in Customer Service, Order Management, OTC Operations, Sales Administration, or related business functionsHands-on SAP or ERP system experience, preferably SAP SDExperience supporting B2B customers and customer-facing operationsStrong communication and stakeholder management skillsStrong Bahasa Indonesia reading, writing, and verbal communication abilitiesFluent English communication skillsAbility to multitask within a fast-paced and structured environmentWhat's on OfferCompetitive salary package with annual performance bonusHybrid working arrangementComprehensive medical, dental, insurance, and wellness coverageComprehensive medical and hospitalization coverageDental and optical benefitsGroup insurance and personal accident coverageEmployee wellness and healthcare support programsProper Training providedThis is an excellent opportunity for Order Management Specialists, Customer Service Executives, OTC Professionals, Sales Support Specialists, Customer Operations Executives, Supply Chain Customer Service Professionals, and SAP Order Processing Specialists looking to build regional exposure while developing expertise in customer operations, SAP Order Management, and end-to-end OTC processes within a leading multinational environment.ContactKai Jiunn LiongQuote job refJN-102026-7121590Phone number+603 2302 4071Job summaryFunctionProcurement & Supply ChainSpecialisationCustomer Service / Order ManagementWhat is your area of specialisation?Industrial / ManufacturingLocationKuala LumpurContract TypePermanentConsultant nameKai Jiunn LiongConsultant contact+603 2302 4071Job ReferenceJN-102026-7121590Work from HomeWork from Home or Hybrid
