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Regional Order Management Team Lead (APAC Shared Services)

Kuala Lumpur Permanent Work from Home or Hybrid View Job Description
Join a newly established APAC Order Management Shared Services team and play a key role in building operations from the ground up. This leadership position offers the opportunity to shape processes, oversee knowledge transfer activities, and drive service excellence across multiple markets.
  • Be part of a pioneer team setting up a regional shared services operation.
  • Lead knowledge transfer and process migration initiatives.

About Our Client

Our client is a global market leader with a strong international presence and a commitment to operational excellence. As part of its shared services expansion, the organisation is investing in building high-performing teams that will support regional business operations and drive continuous improvement.

Job Description

  • Lead and develop an Order Management team supporting multipleAPAC markets.
  • Oversee end-to-end order processing and customer service operations.
  • Support knowledge transfer and transition activities into the shared services environment.
  • Monitor team performance against service levels and operational targets.
  • Drive process standardisation, automation, and continuous improvement initiatives.
  • Partner closely with regional stakeholders to ensure a seamless customer experience.



The Successful Applicant

  • 7+ years of experience in Order Management, Customer Service, or Order-to-Cash operations.
  • Prior team leadership experience within a Shared Services, GBS, or multinational environment.
  • Experience in shared services setup, process migration, or knowledge transfer projects is highly advantageous.
  • Hands-on SAP experience is mandatory.
  • Strong stakeholder management and problem-solving skills.

What's on Offer

  • Opportunity to build and shape a new regional shared services function.
  • Regional APAC exposure within a global organisation.
  • Leadership role with people management responsibility.
  • Involvement in transformation and process improvement initiatives.
  • Hybrid working arrangement



Ready to take the lead in building a regional Order Management function? Apply today and be part of an exciting shared services growth journey.

Contact
Marissa Nao
Quote job ref
JN-072026-7074826
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-072026-7074826
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.