Back to search

Regional Order Management Manager - Europe Region

Selangor Permanent Work from Home or Hybrid View Job Description
Lead a regional Order Management function supporting customers across European markets, ensuring seamless execution of the full order lifecycle from order entry to delivery. Drive operational excellence, team performance, and continuous improvement while leading a large shared services team within a global multinational environment.
  • Lead a sizeable operations team with international exposure
  • Join a global market leader with strong career development opportunities

About Our Client

Our client is a well-established multinational organization recognized for its innovation, customer-centric approach, and commitment to continuous improvement. With operations spanning multiple countries, the company offers a collaborative environment where employees can make a meaningful impact while working with global stakeholders.

Job Description

  • Lead and develop a team of 30-40 professionals through multiple Team Leaders
  • Oversee end-to-end Order Management activities, from order entry to delivery coordination
  • Drive service excellence through KPI management and operational performance monitoring
  • Collaborate closely with Sales, Supply Chain, Logistics, and cross-functional stakeholders
  • Act as the escalation point for complex customer and operational issues
  • Champion process improvements, automation initiatives, and operational excellence
  • Support business transformation projects and continuous improvement programs
  • Foster a high-performing and customer-focused team culture



The Successful Applicant

  • Proven experience in Order Management, Customer Operations, Customer Service Operations, or Order-to-Cash (O2C)
  • Experience leading large operational teams, including Team Leaders or people managers
  • Background in a Shared Services, GBS, or multinational environment
  • Strong stakeholder management and problem-solving capabilities
  • Experience working with SAP or other ERP systems
  • Ability to thrive in a fast-paced, customer-focused environment
  • Experience establishing new teams, supporting service migrations, and leading knowledge transfer activities will be highly advantageous
  • Exposure to continuous improvement, process optimization, Lean, automation, or transformation initiatives is preferred
  • Willingness to support European business hours (approximately 3pm to 12am) in a hybrid working arrangements

What's on Offer

  • Hybrid working arrangement
  • Regional exposure supporting European markets
  • Opportunity to lead a large and established operations team
  • Collaboration with global stakeholders and business leaders
  • Career growth opportunities within a multinational environment



If you're an experienced Order Management or Customer Operations leader looking to make a regional impact while leading a high-performing team, we'd love to hear from you. Apply now to explore this exciting opportunity.

Contact
Marissa Nao
Quote job ref
JN-082026-7079560
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Selangor
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-082026-7079560
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.