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Regional Customer Service Manager (APAC) - SAP

Selangor Permanent Work from Home or Hybrid View Job Description
Lead customer service operations across the APAC region, driving service excellence, customer satisfaction, and Order-to-Cash performance within a global shared services environment. Partner with cross-functional stakeholders while leading continuous improvement, migration projects, and transformation initiatives to enhance operational effectiveness.
  • Regional leadership exposure within a global organization
  • Opportunity to drive continuous improvement and migration projects

About Our Client

Join a well-established multinational organization and lead regional customer service operations across APAC. This role combines customer experience, operational excellence, SAP-driven processes, and transformation initiatives within a dynamic shared services environment.

Job Description

  • Lead and develop a regional customer service function across APAC, with the opportunity to manage Team Leaders and customer service professionals while driving team performance and service excellence.
  • Monitor and improve customer service performance through KPI tracking, service level management, and performance reviews.
  • Oversee order management activities to ensure timely and accurate processing of customer requirements.
  • Partner closely with Sales, Supply Chain, Logistics, and Operations teams to deliver a seamless customer experience.
  • Act as the escalation point for complex customer issues and ensure prompt resolution.
  • Identify and implement process improvement initiatives to enhance efficiency, service quality, and customer satisfaction.
  • Utilize SAP and operational reporting to support decision-making and performance management.



The Successful Applicant

A successful candidate should have:

  • Bachelor's Degree or equivalent experience.
  • Minimum 7-10 years of experience in Customer Service, Customer Operations, Order Management, or related functions within a multinational environment; exposure to shared services or GBS operations is an advantage.
  • Proven people management experience leading customer service teams.
  • Experience supporting regional or multi-country operations across APAC would be highly advantageous.
  • Strong SAP knowledge and experience working within an ERP-driven environment.
  • Demonstrated ability to drive process improvements and enhance service performance.
  • Experience managing Team Leaders or Supervisors is a strong advantage.
  • Exposure to transformation, migration, or service transition projects would be beneficial.

What's on Offer

  • Opportunity to lead regional customer service operations across APAC.
  • Management responsibility for Team Leaders and a sizeable customer service team.
  • Exposure to regional stakeholders and cross-functional collaboration.
  • Involvement in process improvement and operational excellence initiatives.
  • Hybrid working arrangements



If you're a customer service leader with strong SAP experience and a passion for developing teams and improving operations, we'd love to hear from you. Apply now to explore an exciting regional opportunity with a global organization.

Contact
Marissa Nao
Quote job ref
JN-102026-7116359
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Selangor
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-102026-7116359
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.