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Order Management (Supply Chain) - Thai

Kuala Lumpur Permanent View Job Description
We are seeking a proactive and detail-oriented Customer Service Officer to support end-to-end Order-to-Cash (OTC) operations and deliver high-quality service to business customers. This role acts as a key point of contact for customer accounts, ensuring smooth operations, issue resolution, and strong relationship management.
  • Be part of a globally recognized organization
  • Exposure to new project & global processes

About Our Client

The company is a large organization within the industrial/manufacturing sector, known for its innovative approach and commitment to delivering high-quality products and services. It fosters a supportive and professional work environment in its Kuala Lumpur office.

Job Description

  • Create, maintain, and process sales orders in SAP, including order creation, changes, and completion.
  • Monitor order status, delivery progress, and invoice status; follow up with planners, logistics, and supply units to ensure on time fulfillment and commit to KPIs requirements
  • Respond to customer inquiries in a timely and professional manner, primarily in Thai.
  • Manage and resolve customer issues, ensuring customer satisfaction.
  • Coordinate closely with Sales to align on customer priorities and service expectations.
  • Maintain accurate and timely documentation related to orders and shipments.
  • Keep master data and transactional records updated in systems.
  • Work with cross-functional teams (e.g., quality, logistics, finance) to resolve issues effectively.
  • Support assigned OTC or customer service processes as a process contributor or key user.

The Successful Applicant

A successful Oder Management - Thai should have:

  • Proficiency in Thai and English, both written and spoken.
  • Minimum 2 years of experience in Customer Service, Supply Chain, Logistics, or related operational roles.
  • Hands-on experience with OTC processes in a B2B environment.
  • Knowledge of ERP systems (e.g., SAP) and strong computer literacy.
  • Strong communication and interpersonal skills.
  • A customer-focused mindset with attention to detail.
  • Ability to work well in a team-oriented environment.

What's on Offer

  • Language allowance to reward your Thai language proficiency.
  • Permanent role with opportunities for career advancement.
  • Inclusive and professional work environment in Kuala Lumpur.
  • Exposure to the industrial/manufacturing industry.



If you are passionate about delivering excellent customer service and are fluent in Thai, we encourage you to apply for this exciting opportunity in Kuala Lumpur!

Contact
Shelyn Hiew
Quote job ref
JN-052026-7024951
Phone number
+603 2302 4093

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Shelyn Hiew
Consultant contact
+603 2302 4093
Job Reference
JN-052026-7024951

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.