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Order Management Specialist (Mandarin / Hindi Speaker)

Kuala Lumpur Permanent Work from Home or Hybrid View Job Description
Looking to grow your career in a multinational environment? Join a global organisation supporting regional customers and stakeholders through end-to-end order management and customer operations while being part of an exciting team expansion journey.
  • Regional exposure within a global organisation
  • Join a newly established shared services team with exposure to migration project

About Our Client

Our client is a well-established multinational organisation with a strong international presence and a reputation for operational excellence. Their regional shared services team plays a key role in delivering high-quality support across multiple markets while driving operational excellence and continuous improvement initiatives.

Job Description

  • Manage customer orders and ensure timely and accurate processing in SAP
  • Act as the key contact for order-related enquiries and issue resolution
  • Coordinate with Sales, Supply Chain, Logistics, and Finance teams to ensure smooth order fulfilment
  • Monitor order status and proactively resolve fulfilment and delivery issues
  • Maintain accurate customer and order data within internal systems
  • Support migration, process transition, and continuous improvement initiatives
  • Ensure service levels and operational targets are consistently achieved
  • Build strong relationships with customers and internal stakeholders across the region



The Successful Applicant

A successful Order Management / Customer Service Specialist should have:

  • 2-5 years of experience in Order Management, Customer Service, Sales Support, Customer Operations, or Order-to-Cash (OTC)
  • Proficiency in Mandarin or Hindi, alongside English, to support regional customers and stakeholders
  • Experience within a multinational corporation or shared services environment is preferred
  • Hands-on experience with SAP or other ERP systems
  • Strong communication and stakeholder management skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving skills and customer-focused mindset
  • Open to both fresh graduates and experienced professionals, with multiple opportunities available as part of a newly established and growing team.

What's on Offer

  • Opportunity to join a newly established team and contribute to migration and transformation initiatives
  • Regional exposure and collaboration with international stakeholders
  • Career development within a global shared services organisation
  • Hybrid working environment



If you're passionate about delivering excellent customer service, enjoy working with international stakeholders, and are excited by the opportunity to be part of a growing team, we'd love to hear from you. Apply now to learn more.

Contact
Marissa Nao
Quote job ref
JN-102026-7123546
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-102026-7123546
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.