Order Management Specialist (Hindi / Indonesian Speaker)

Regional exposure supporting international customers within a global MNC
Permanent role with career growth opportunities

About Our Client

Our client is a globally recognised multinational organisation known for its strong international presence, operational excellence, and commitment to continuous improvement. As part of its regional shared services function, the business provides high-quality customer support and operational services across multiple markets while offering employees a collaborative and professional working environment.

Job Description

As a Regional Order Management / Customer Service Specialist, you will play a key role in ensuring a seamless customer experience by managing the end-to-end order fulfilment process for assigned markets.

Key responsibilities include:

Process and manage customer orders accurately within SAP and internal systems
Act as the main point of contact for order-related enquiries and delivery updates
Work closely with cross-functional teams including Sales, Logistics, Supply Chain, and Finance to ensure smooth execution of customer orders
Monitor order status and proactively resolve issues affecting fulfilment and customer satisfaction
Maintain accurate customer and transactional data within company systems
Ensure service levels and operational performance metrics are consistently achieved
Support process improvement initiatives aimed at enhancing efficiency and customer experience
Build strong relationships with customers and internal stakeholders across the region

The Successful Applicant

A successful Order Management / Customer Service Specialist should have:

1-5 years of experience in Order Management, Customer Service, Customer Operations, Sales Support, or Order-to-Cash (OTC)
Fluency in Hindi and English OR Bahasa Indonesia and English to support the respective market
Experience working in a shared services, multinational, or customer-facing environment
Hands-on experience with SAP systems
Strong communication and stakeholder management skills
Ability to manage multiple priorities in a dynamic environment
Strong problem-solving skills with a customer-centric mindset
High attention to detail and commitment to operational excellence
Multiple headcounts are available

What's on Offer

Regional exposure within a reputable multinational organisation
Opportunity to collaborate with global and cross-functional stakeholders
Structured career development and growth opportunities
Hybrid working arrangement and modern office environment

If you enjoy building relationships, solving customer challenges, and working in a collaborative international environment, this could be an excellent next step in your career. We welcome applications from professionals who are passionate about delivering outstanding customer experiences while growing within a global organisation.

Contact

Marissa Nao

Quote job ref

JN-102026-7121349

Phone number

6012 306 0593