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Order Management Senior Executive

Kuala Lumpur Permanent MYR52,000 - MYR78,000 per year View Job Description
This role is responsible for managing end-to-end order fulfilment, order book accuracy, returns coordination, and operational support across multiple sales channels. You will work closely with cross-functional stakeholders to ensure excellent customer service, inventory allocation, reporting accuracy, and operational efficiency.
  • Regional exposure across supply chain and customer operations
  • Strong career growth in a fast-paced environment

About Our Client

Our client is a well-established international organisation with a strong presence across the region. They are seeking a detail-oriented Operations Executive to support business growth through effective order management, customer service excellence, and cross-functional collaboration.

Job Description

Order Management & Fulfilment

  • Process and manage customer orders to ensure timely and accurate fulfilment.
  • Coordinate inventory allocation and order execution across multiple sales channels.
  • Support the processing of non-commercial orders, including samples, marketing activities, and promotional requirements.
  • Liaise with logistics partners and warehouses to ensure efficient product distribution.
  • Manage operational enquiries, escalations, and issue resolution in a proactive manner.
  • Maintain accurate records and system data integrity.



Order Book & Forecast Support

  • Maintain accurate order book records and reporting.
  • Monitor order trends and support forecast accuracy through regular analysis.
  • Collaborate with commercial teams on delivery planning and customer requirements.
  • Generate insights to support business decision-making and inventory planning.



Returns & Reverse Logistics

  • Coordinate product returns and stock movements.
  • Work closely with relevant stakeholders to ensure efficient returns processing.
  • Monitor returns accuracy and support inventory reconciliation activities.
  • Ensure reverse logistics processes are executed effectively and accurately.



Operational Excellence

  • Partner with cross-functional teams to support business growth and customer satisfaction.
  • Generate operational reports and data analysis.
  • Participate in process improvement initiatives to enhance efficiency and service delivery.
  • Support compliance, documentation, and operational best practices.
  • Assist with projects, system improvements, and knowledge-sharing initiatives.

The Successful Applicant

A successful Order Management Senior Executive should have:

  • Degree in Supply Chain, Logistics, Operations, Business, or a related discipline.
  • Prior experience in order management, customer service, supply chain operations, or logistics.
  • Strong analytical and problem-solving skills.
  • Advanced proficiency in Microsoft Excel and MS Office applications.
  • Excellent communication and stakeholder management capabilities.
  • Ability to manage multiple priorities in a fast-moving environment.
  • High attention to detail and strong organisational skills.
  • Positive, collaborative, and proactive working style.

What's on Offer

  • Exposure to regional operations and supply chain activities.
  • Opportunity to work closely with commercial, logistics, and customer-facing teams.
  • A collaborative environment focused on learning and continuous improvement.
  • Strong career development opportunities within a growing organisation.
  • Exposure to operational projects, process optimisation, and business analytics.



If you're ready to move forward in your career, consider applying for this role in Kuala Lumpur.

Contact
Brandon Hein
Quote job ref
JN-082026-7083562
Phone number
+603 2302 4041

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Brandon Hein
Consultant contact
+603 2302 4041
Job Reference
JN-082026-7083562

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.