Back to search

IT Service Desk Analyst

Selangor Permanent View Job Description
You'll be the first point of contact for APAC users, supporting a wide range of technologies including Microsoft 365, Active Directory, Intune, devices, and collaboration tools. The position combines day-to-day incident management, user support, endpoint administration, and involvement in IT improvement projects.
  • Support Microsoft 365, Active Directory, and endpoint devices
  • Manage incidents and service requests through ITSM tools

About Our Client

An organisation in the industrial/manufacturing industry, based in Selangor.

Job Description

* Act as the first-line IT support contact for APAC end users

* Manage incidents, service requests, and access requests through the ITSM platform

* Support desktops, laptops, mobile devices, and collaboration technologies

* Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint Online, and Office applications

* Administer user accounts, permissions, and group memberships within Active Directory

* Support endpoint management activities including provisioning, deployment, patching, and asset management

* Assist with Intune, CrowdStrike, and endpoint security-related support activities

* Diagnose hardware, software, operating system, network, printer, and peripheral issues

* Work closely with internal IT teams, vendors, and service providers to resolve escalated issues

* Participate in technology refresh, migration, upgrade, and digital workplace initiatives

The Successful Applicant

A successful IT Service Desk Analyst should have:

* Experience in IT Service Desk, Helpdesk, Desktop Support, or End User Support roles

* Strong troubleshooting skills across Windows environments, hardware, and software issues

* Hands-on experience supporting Microsoft 365 applications and services

* Knowledge of Active Directory user administration and access management

* Experience using ITSM tools and working within SLA-driven support environments

* Exposure to endpoint lifecycle management including device setup, deployment, and replacement

* Good understanding of network connectivity and peripheral device troubleshooting

* Strong communication and customer service skills

* Ability to prioritise multiple support tickets and work effectively in a fast-paced environment

What's on Offer

  • Competitive salary between MYR 97,200 and MYR 118,800 annually.
  • Various benefits to support your professional and personal well-being.
  • Permanent position in the industrial/manufacturing sector.



This is a role to grow your career in IT within a Selangor-based organisation. apply to join the team.

Contact
Jereimy Kennedy
Quote job ref
JN-092026-7101910
Phone number
+60323024092

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Energy & Natural Resources
Location
Selangor
Contract Type
Permanent
Consultant name
Jereimy Kennedy
Consultant contact
+60323024092
Job Reference
JN-092026-7101910

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.