Back to search

Global Order Management Senior/Specialist - (APAC Region | OTC)

Kuala Lumpur Permanent MYR55,000 - MYR90,000 per year Work from Home or Hybrid View Job Description
This role focuses on end-to-end order management across multiple APAC markets, supporting customers from order placement through fulfilment and delivery.Working within a regional O2C environment, you will take ownership of customer orders, manage complex order scenarios, coordinate with internal stakeholders, and ensure a high level of service delivery and operational excellence.
  • Hybrid | 3 Days Office + 2 Days Work From Home
  • Global MNC | Regional Role

About Our Client

A globally established multinational organization (Manufacturing Industry) with operations spanning multiple regions and industries worldwide. As part of its continued growth and operational transformation journey, the organization is strengthening its regional Order-to-Cash (O2C) capabilities to support customers across key APAC markets.

Job Description

  • Manage end-to-end customer orders, ensuring accuracy, timely processing, and smooth fulfilment
  • Handle order changes, cancellations, urgent requests, customer escalations, and complex order scenarios
  • Coordinate closely with Supply Chain, Logistics, Commercial, Credit, Finance, and Customer Service teams
  • Monitor order status, proactively resolve issues, and communicate updates to customers
  • Support dispute resolution, exception management, and month-end operational activities
  • Ensure compliance with established O2C processes, controls, and service level agreements
  • Contribute to process improvements, automation initiatives, and operational excellence projects
  • Support SOP maintenance, documentation updates, and knowledge-sharing activities
  • Act as a key operational partner to customers and internal stakeholders across APAC markets

The Successful Applicant

A successful Senior/Junior Order Management Specialist should have:

  • Bachelor's Degree in Business Administration, Supply Chain, Logistics, Operations Management, Engineering, or related disciplines
  • 3-8 years of experience in Order Management, Customer Operations, Customer Service, O2C, Sales Operations, Supply Chain Support, or related functions
  • Strong experience handling end-to-end order processing within a B2B environment
  • Proven ability to manage complex orders, customer escalations, and operational exceptions
  • Experience using SAP or similar ERP platforms
  • Strong communication, stakeholder management, and problem-solving skills
  • Ability to work effectively in a fast-paced, customer-focused environment
  • Exposure to shared services, regional operations, or multinational organizations would be advantageous

What's on Offer

  • Competitive salary package and performance-based incentives
  • Hybrid working arrangement (3 days office, 2 days work from home)
  • Comprehensive medical and healthcare benefits
  • Insurance coverage and employee wellness programs
  • Regional exposure across APAC markets
  • Opportunity to work within a multinational and highly collaborative environment
  • Structured learning, development, and career growth opportunities
  • Participation in continuous improvement, transformation, and operational excellence initiatives



Whether your background is in Order Management, Customer Operations, O2C, Sales Operations, Customer Service, or Supply Chain Support, this opportunity offers a strong platform.

Contact
Kai Jiunn Liong
Quote job ref
JN-082026-7075585
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-082026-7075585
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.