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Global Customer Service - Order Management (OTC | South Asia)

Petaling Jaya Permanent MYR66,000 - MYR100,000 per year Work from Home or Hybrid View Job Description
This position focuses on end-to-end Order Management and Customer Service activities supporting B2B customers across the South Asia region. You will be responsible for managing customer orders, monitoring order fulfilment, coordinating deliveries, resolving operational issues, and ensuring a seamless customer experience throughout the Order-to-Cash lifecycle.
  • Global MNC | South Asia Region Exposure (India, Sri Lanka)
  • Hybrid Arrangement | (3 + 2 Days Work From Home)

About Our Client

A globally recognized multinational organization (Manufacturing Industry) with operations across more than 90 countries, supporting customers through a highly integrated supply chain and customer operations network. As part of its growing Shared Services operations, the organization is expanding its Customer Service & Order Management team to support customers across the South Asia region.

Job Description

  • Manager & Process customer orders throughout the Order-to-Cash (OTC) cycle
  • Monitor order fulfilment, delivery schedules, and invoicing activities
  • Coordinate closely with Supply Chain, Planning, Logistics, Sales, and Finance teams
  • Manage order amendments, returns, exceptions, and customer requests
  • Act as the primary contact for customer enquiries relating to orders and deliveries
  • Resolve customer complaints and coordinate issue resolution with internal stakeholders
  • Maintain accurate order records, customer data, and documentation within SAP
  • Ensure compliance with internal procedures and operational standards
  • Support service quality improvements and continuous improvement initiatives
  • Deliver a professional and customer-focused experience across all interactions

The Successful Applicant

A successful Global CS Officer - Order Management (South Asia Region) should have:

  • Degree in Business, Supply Chain, Logistics, Commerce, or related disciplines
  • 1-5 years of relevant experience for Officer level
  • Experience in Customer Service, Order Management, OTC Operations, Sales Administration, or related functions
  • Hands-on SAP or ERP system experience, preferably SAP SD
  • Strong communication and stakeholder management skills
  • Experience supporting B2B customers and operational processes
  • Ability to multitask and work within a fast-paced environment
  • Tamil and/or Hindi language capabilities would be advantageous when supporting South Asia

What's on Offer

  1. Competitive salary package
  2. Annual Performance Bonus
  3. Hybrid working arrangement (3+2)
  4. Comprehensive medical and hospitalization coverage
  5. Dental and optical benefits
  6. Group insurance and personal accident coverage
  7. Employee wellness and healthcare support programs
  8. Annual leave and employee benefit entitlements
  9. Structured learning and development opportunities

This is an excellent opportunity for Customer Service Executives, Order Management Specialists, OTC Professionals, Sales Support Executives, Customer Operations Officers, Supply Chain Customer Service Professionals looking to build regional exposure while developing expertise in end-to-end Order Management and customer operations.

Contact
Kai Jiunn Liong
Quote job ref
JN-092026-7114137
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-092026-7114137
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.