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Global Customer Operations Specialist - (OTC | Order Manage)

Petaling Jaya Permanent MYR60,000 - MYR100,000 per year Work from Home or Hybrid View Job Description
This role offers the opportunity to move beyond routine customer service into a structured Order-to-Cash (OTC) operations role with exposure to SAP systems and cross-functional business processes.You will work closely with internal teams, business stakeholders, and customers to manage enquiries, support order-related activities, resolve issues, and ensure a positive customer experience.
  • Hybrid | 3 + 2 WFH
  • Hiring for Senior & Specialist (Mandarin Speaker)

About Our Client

A globally recognized manufacturing organization with a strong presence across international markets. Known for its collaborative culture, structured development programs, and operational excellence, the company provides an excellent platform for professionals looking to build long-term careers within customer operations, business support, and commercial functions.

Job Description

  • Manage end-to-end customer order processing and updates in SAP.
  • Track order fulfilment and coordinate with logistics and planning teams.
  • Handle order changes, returns, and exception scenarios.
  • Work closely with internal teams to ensure smooth delivery execution.
  • Support documentation, invoicing coordination, and order accuracy.
  • Manage customer enquiries related to orders and operational matters.
  • Contribute to process improvements and operational efficiency.

The Successful Applicant

A successful Senior Customer Service (O2C) - should have:

  • Experience in Customer Service, Customer Support, Customer Operations, Order Management, Sales Support, Administration, or related functions
  • Mandarin language capability to support customers and stakeholders
  • Strong communication and stakeholder management skills
  • Customer-oriented mindset with strong problem-solving abilities
  • Ability to multitask and work effectively in a fast-paced environment
  • Good attention to detail and process discipline
  • Experience using ERP systems or business applications would be advantageous
  • Experience supporting B2B customers or business operations would be an added advantage
  • Fresh graduates with relevant internship experience and strong communication skills are encouraged to apply

What's on Offer

  • Competitive salary package aligned with experience and level.
  • Hybrid working arrangement with a structured MNC setup.
  • Regional exposure within a global operations environment.
  • Standard company benefits including medical coverage and insurance.
  • Opportunity to build expertise in SAP, Order-to-Cash, and business operations.
  • Clear career progression into operations, supply chain, or commercial support roles.



If you are passionate about customer service and fluent in English or Mandarin, this is an excellent opportunity to advance your career. Apply now to be part of a reputable company in Kuala Lumpur!

Contact
Kai Jiunn Liong
Quote job ref
JN-052026-7029085
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-052026-7029085
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.