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Demand & Customer Service Manager - Industrial Manufacturing

International Permanent MYR120,000 - MYR180,000 per year View Job Description
This role leads customer service and demand planning functions, driving seamless order fulfilment, accurate forecasting, and best-in-class customer experience. You'll own key supply chain performance metrics while leading teams, improving processes, and shaping customer-centric solutions that create competitive advantage.
  • Strategic Leadership Opportunity Across Customer Service and Planning.
  • People Management and Business Impact.

About Our Client

Our client is a well-established multinational industrial manufacturer with a strong presence across the Asia-Pacific region. The company is recognized for its commitment to operational excellence, customer-centric solutions, and continuous innovation, offering a collaborative environment where supply chain and customer service leaders can drive meaningful business impact while developing high-performing teams.

Job Description

  • Lead the Customer Service team to deliver exceptional order fulfilment performance and customer satisfaction.
  • Oversee order management processes, ensuring efficiency, accuracy, and continuous improvement.
  • Drive key supply chain KPIs, including delivery performance, lead time optimization, and inventory management.
  • Develop and implement customer-focused solutions to enhance service levels and create competitive advantage.
  • Build, coach, and develop a high-performing customer service team.
  • Collaborate directly with customers to identify opportunities for service innovation and strengthen relationships.
  • Lead demand planning activities, including forecasting, trend analysis, and demand management.
  • Support and drive monthly and weekly S&OP processes to align demand and supply.
  • Monitor forecast accuracy and analyse variances to improve planning effectiveness.
  • Partner with cross-functional stakeholders to support business growth, operational excellence, and continuous improvement initiatives.

The Successful Applicant

A successful Demand & Customer Service Manager should have:

  • Bachelor's degree in Business Administration or a related field.
  • Minimum 8 years of experience in Customer Service, Demand Planning, or Supply Chain functions.
  • Proven leadership experience, with at least 5 years managing and developing teams.
  • Strong understanding of forecasting, inventory management, order fulfilment, and S&OP processes.
  • Customer-focused mindset with a track record of improving service performance and customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to identify trends and drive process improvements.
  • Experienced in leading cross-functional initiatives and implementing operational efficiencies.
  • Effective communicator and people leader, capable of managing diverse teams and stakeholder groups.
  • Driven, results-oriented professional with a passion for continuous improvement and operational excellence.

What's on Offer

  • Competitive annual salary.
  • Permanent role with career development opportunities.



If you are ready to take on this role, we encourage you to apply.

Contact
Ashwin Hastir
Quote job ref
JN-072026-7065109
Phone number
+60323024105

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
International
Contract Type
Permanent
Consultant name
Ashwin Hastir
Consultant contact
+60323024105
Job Reference
JN-072026-7065109

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.