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Customer Service Specialist - (B2B Order Management)

Malaysia Permanent MYR48,000 - MYR54,000 per year View Job Description
This role focuses on managing customer orders, communication, and issue resolution within a B2B environment. It is ideal for candidates looking for a structured customer service role beyond traditional call centre work.
  • MNC | Stable Environment with Growth
  • Mandarin Speaker | Permanent

About Our Client

A well-established organisation within the healthcare industry, supporting business clients through structured customer service, supply chain coordination, and operational execution. The company operates in a regulated environment, working closely with distributors and stakeholders to ensure reliable service delivery and efficient order fulfilment.

Job Description

  • Manage customer orders through calls, email, WhatsApp, and internal channels.
  • Ensure accurate order entry and coordinate fulfilment with internal teams.
  • Handle customer inquiries and provide timely updates on order status.
  • Manage and resolve customer complaints professionally.
  • Work closely with sales, warehouse, and logistics teams to support daily operations.
  • Coordinate with distributors and 3PL partners to ensure smooth order fulfilment.

The Successful Applicant

A successful Customer Service professional should have:

  • A Diploma or degree in a relevant field.
  • 1-3 years of experience in customer service or order processing.
  • Strong communication skills in Mandarin, English, and Bahasa Malaysia.
  • Experience handling customer inquiries, orders, and complaints.
  • Good attention to detail and ability to manage operational tasks.
  • Ability to work independently in a structured and fast-paced environment.

What's on Offer

  • Competitive salary package
  • Stable permanent role within the healthcare industry.
  • Standard company benefits including medical and insurance.
  • Structured, non-call centre working environment.
  • Exposure to order management and operational coordination.



If you are enthusiastic about joining a customer-centric team and making a difference in the life science industry, we encourage you to apply today!

Contact
Kai Jiunn Liong
Quote job ref
JN-052026-7018571
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Malaysia
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-052026-7018571

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.