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Customer Service - Mandarin

Petaling Jaya Permanent Work from Home or Hybrid View Job Description
The role of Customer Service - Mandarin focuses on ensuring seamless communication and support for clients in the industrial and manufacturing sector. Based in Kuala Lumpur, this permanent position requires proficiency in Mandarin to manage customer interactions effectively.
  • Great mnc
  • good company

About Our Client

An organisation based in Kuala Lumpur, operating within the industrial and manufacturing sector.

Job Description

  • Manage customer inquiries and provide timely and accurate responses in Mandarin and English.
  • Coordinate and process orders, ensuring smooth transactions and delivery timelines.
  • Maintain and update customer records in the system for accuracy and accessibility.
  • Collaborate with internal teams, including procurement and supply chain, to resolve issues.
  • Monitor and track order statuses, keeping customers informed of any changes.
  • Handle complaints professionally, ensuring customer satisfaction and retention.
  • Generate reports and provide insights to improve customer service processes.
  • Support team initiatives to enhance overall service quality.

The Successful Applicant

A successful Customer Service - Mandarin should have:

  • Proficiency in Mandarin and English, both written and spoken.
  • Experience in customer service or a related role in the industrial or manufacturing industry.
  • Strong organisational skills with attention to detail.
  • Ability to work collaboratively with internal teams and external clients.
  • Familiarity with order processing systems and customer relationship management tools.
  • Problem-solving skills and a customer-focused mindset.

What's on Offer

  • Competitive annual salary ranging from MYR 72,000 to MYR 84,000.
  • Hybrid working arrangement for flexibility.
  • Opportunity to work in a permanent role within the industrial and manufacturing sector.



If you meet the requirements and are interested in this role, we encourage you to apply.

Contact
Jessie Gan
Quote job ref
JN-092026-7115090
Phone number
+60 3 2302 4031

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Jessie Gan
Consultant contact
+60 3 2302 4031
Job Reference
JN-092026-7115090
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.