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Customer Service Executive (EMEA) - Confidential

Petaling Jaya Permanent Work from Home or Hybrid View Job Description
The Customer Service Executive (EMEA) will play a key role in managing customer inquiries, orders, and ensuring seamless support for clients in the life science industry. This position requires excellent coordination skills to deliver exceptional service and meet customer expectations.
  • Great MNC
  • Good company exposure

About Our Client

The hiring company is a large organization operating in the life science industry, with a strong presence in global markets. They are focused on providing innovative solutions and upholding high standards of customer satisfaction.

Job Description

  • Manage and process customer orders, ensuring timely and accurate delivery.
  • Handle customer inquiries and resolve issues with professionalism and efficiency.
  • Coordinate with internal teams to ensure smooth order fulfillment and service delivery.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Provide support for EMEA clients, addressing their specific needs and requirements.
  • Collaborate with the sales team to enhance customer experience and satisfaction.
  • Monitor and follow up on pending orders or issues to ensure resolution.
  • Contribute to continuous improvement initiatives within the customer service department.

The Successful Applicant

A successful Customer Service Executive (EMEA) should have:

  • A diploma or degree in a relevant field such as business administration or related studies.
  • Experience in customer service or order management, preferably within the life science industry.
  • Strong communication and interpersonal skills to interact effectively with clients and teams.
  • Proficiency in using customer relationship management (CRM) software or related tools.
  • Excellent organizational skills with attention to detail and accuracy.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Excellent written and verbal communication skills and a strong commitment to customer satisfaction.
  • Proven problem-solving abilities in high-volume, fast-paced, multi-tasking settings.
  • Experience with SAP or similar ERP systems and advanced proficiency in Microsoft Office.
  • Able to work EMEA hours

What's on Offer

  • Competitive annual salary ranging from MYR 64800 to MYR 79200.
  • 13th-month bonus as part of the benefits package.
  • Opportunities to work with a global team in the life science industry.
  • A permanent position with room for professional growth and development.
  • Supportive work environment with a focus on excellence and innovation.
  • Excellent written and verbal communication skills and a strong commitment to customer satisfaction.
  • Proven problem-solving abilities in high-volume, fast-paced, multi-tasking settings.

If you are looking for an exciting opportunity to excel in customer service, apply today to join this rewarding role!

Contact
Jessie Gan
Quote job ref
JN-072026-7061707
Phone number
+60 3 2302 4031

Job summary

Function
Engineering & Manufacturing
Specialisation
Operations Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Jessie Gan
Consultant contact
+60 3 2302 4031
Job Reference
JN-072026-7061707
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.