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Customer Service Executive (APAC) - Confidential

Petaling Jaya Permanent Work from Home or Hybrid View Job Description
The Customer Service Executive (APAC) will manage customer inquiries, process orders, and ensure seamless communication with stakeholders across the region. This role is ideal for those who thrive in a fast-paced environment and have a passion for delivering excellent service in the life science industry.
  • Great MNC
  • Good company exposure

About Our Client

The hiring company is a large organization in the life science industry, known for its innovative solutions and commitment to improving global health outcomes. With a strong presence in the APAC region, the company values operational excellence and customer satisfaction.

Job Description

  • Handle customer inquiries and provide accurate information about products and services.
  • Process and monitor customer orders, ensuring timely delivery and accurate documentation.
  • Coordinate with internal teams to resolve issues and ensure customer satisfaction.
  • Maintain and update customer records in the company's database.
  • Support the APAC team in achieving customer service objectives and KPIs
  • Prepare and deliver reports related to customer interactions and order processing.
  • Identify opportunities to enhance customer experience and suggest process improvements.
  • Assist in handling escalated issues to ensure a positive resolution for all stakeholders.

The Successful Applicant

A successful Customer Service Executive (APAC) should have:

  • A background in customer service, preferably within the life science industry or a related field.
  • Strong communication and interpersonal skills to manage diverse customer needs effectively.
  • Experience with order processing systems and customer relationship management tools.
  • An ability to multitask and prioritize responsibilities in a fast-paced environment.
  • A proactive approach to problem-solving and a focus on delivering exceptional service.

What's on Offer

  • Competitive annual salary ranging from MYR 64,800 to MYR 79,200.
  • Attractive benefits package, including a 13th-month bonus.
  • Opportunity to work in a large organization within the life science industry.
  • Permanent position with long-term career growth potential.
  • Collaborative work environment based in Singapore with regional exposure.



If you are ready to take the next step in your career, apply now to join a team that values excellence and innovation!

Contact
Jessie Gan
Quote job ref
JN-072026-7061704
Phone number
+60 3 2302 4031

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Jessie Gan
Consultant contact
+60 3 2302 4031
Job Reference
JN-072026-7061704
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.