Back to search

Customer Fulfilment Manager (APAC Region)

Selangor Permanent Work from Home or Hybrid View Job Description
Lead a customer fulfilment team supporting customers across the APAC region, ensuring a seamless experience from order placement through to delivery and issue resolution. Partner with cross-functional stakeholders to drive service excellence, operational efficiency, and customer satisfaction.
  • Lead and shape a newly established customer fulfilment team
  • Regional exposure across APAC within a global organization

About Our Client

Our client is a well-established multinational organization with a strong presence across the Asia Pacific region. As part of its continued growth and investment in customer operations, the company is seeking an experienced leader to build team capabilities, strengthen service delivery, and support an expanding customer portfolio.

Job Description

  • Lead a team responsible for end-to-end customer fulfilment activities across APAC markets
  • Oversee the customer journey from order entry through delivery coordination and post-sales support
  • Partner with commercial, supply chain, logistics, and operations teams to ensure seamless service delivery
  • Act as the escalation point for customer enquiries, fulfilment challenges, and service-related issues
  • Drive continuous improvement initiatives to enhance operational efficiency and customer experience
  • Develop and coach team members while fostering a customer-centric culture



The Successful Applicant

  • 8+ years of experience in Customer Fulfilment, Order Management, Customer Operations, OTC, or Supply Chain Customer Service
  • Previous experience leading and developing teams
  • Strong stakeholder management and problem-solving skills
  • Experience working with SAP is a must
  • Exposure to a manufacturing, consumer goods, medical or healthcare industry is preferred

What's on Offer

  • Opportunity to build and lead a newly established team
  • APAC market exposure within a multinational organization
  • Hybrid working arrangement
  • Regional stakeholder engagement and collaboration
  • Career growth opportunities within a growing business

If you're an experienced customer fulfilment, order management, or customer operations leader looking to make an impact across the APAC region, we'd love to hear from you. Apply today and take the next step in your career.

Contact
Marissa Nao
Quote job ref
JN-072026-7061815
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Selangor
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-072026-7061815
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.