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Call Centre (Voice/Non-Voice) - Tagalog Speaker

Malaysia Permanent MYR36,000 - MYR48,000 per year View Job Description
The role of Call Centre - Tagalog Speaker involves providing excellent customer service by addressing inquiries and resolving issues effectively in the FMCG industry. This is an exciting opportunity to leverage your language skills and deliver support to customers in a fast-paced environment.
  • Be part of globally recognized organisation
  • Exposure to new project & global processes

About Our Client

The hiring company is a large organization operating within the FMCG industry. They are committed to delivering exceptional customer experiences and maintaining high standards of service across their operations.

Job Description

  • Respond to customer inquiries promptly and professionally via phone, email, or chat.
  • Provide accurate information on products and services to customers in Tagalog.
  • Resolve customer complaints and escalate complex issues when necessary.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with internal teams to ensure timely resolution of customer concerns.
  • Ensure compliance with company policies and service standards.
  • Participate in training sessions to stay updated on products and services.
  • Support the team in achieving performance targets and KPIs.

The Successful Applicant

A successful Call Centre - Tagalog Speaker should have:

  • Proficiency in both Tagalog and English, with strong communication skills.
  • Experience in customer service, ideally within the FMCG industry.
  • Ability to handle customer inquiries with professionalism and empathy.
  • Attention to detail and strong organizational skills.
  • Familiarity with call centre systems and processes is an advantage.
  • Comfortable working with rotating shifts/weekends/public holiday.

What's on Offer

  • Competitive salary with language allowance, shift allowance, and OT incentives.
  • Monthly medical claims and a comprehensive medical insurance plan.
  • Completion bonus for meeting role expectations.
  • Entry‑level friendly, language‑driven hiring, open to non‑traditional backgrounds
  • Open to Malaysian citizens, PR holders, and individuals with valid work rights in Malaysia only.

This is a role offering a supportive work environment in the FMCG industry. If you are ready to bring your expertise to this exciting opportunity, we encourage you to apply today!

Contact
Shelyn Hiew
Quote job ref
JN-052026-7015040
Phone number
+603 2302 4093

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Malaysia
Contract Type
Permanent
Consultant name
Shelyn Hiew
Consultant contact
+603 2302 4093
Job Reference
JN-052026-7015040

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.