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Application Support Engineer

Kuala Lumpur Temporary MYR12,000 - MYR14,500 per month (MYR144,000 - MYR174,000 per year) View Job Description
Support customer-facing loyalty and mobile applications across regions. You will play a critical role in ensuring platform stability by managing incidents, troubleshooting complex application issues, coordinating with vendors, and driving operational excellence across integrated systems.
  • Cutting Edge Technologies
  • Competitive Salary Package

About Our Client

An organisation operating in the Energy & Natural Resources sector, located in Kuala Lumpur.

Job Description

  • Own and manage operational support queues through ServiceNow and shared support channels.
  • Investigate, troubleshoot, and resolve application and integration issues using logs, runbooks, and knowledge bases.
  • Drive end-to-end incident management activities, including triage, communication, resolution, escalation, and closure.
  • Perform root cause analysis and partner with Site Reliability Engineering (SRE) teams on major incidents and post-incident reviews.
  • Coordinate with internal stakeholders and external vendors to support releases, maintenance activities, and deployment schedules.
  • Monitor system health and identify opportunities to improve application reliability and reduce recurring incidents.
  • Develop a strong understanding of loyalty platforms, mobile applications, and their supporting integrations.
  • Produce operational reports and communicate system status and incident updates to stakeholders.
  • Ensure adherence to ITSM, incident management, problem management, and change management processes.

The Successful Applicant

A successful Application Support Engineer should have:

  • Experience in Application Support, Production Support, Service Operations, or related roles.
  • Strong understanding of incident, problem, and change management processes.
  • Hands-on experience with ServiceNow or similar ITSM platforms.
  • Ability to analyse logs, diagnose issues, and perform root cause analysis.
  • Experience supporting complex customer-facing applications and integrated systems.
  • Strong troubleshooting and analytical problem-solving capabilities.
  • Experience working cross-functionally with engineering teams, SRE teams, and external vendors.
  • Excellent communication skills with the ability to provide clear incident updates and status reports.
  • Ability to work independently and manage multiple priorities with minimal supervision.
  • Fresh grads are welcome to apply, if you are keen on learning new technologies and is fast paced

What's on Offer

  • Monthly salary between MYR 12,000 and MYR 14,500.
  • Benefits as per company policies.



If this role aligns with your experience and career aspirations, we encourage you to apply.

Contact
Sushmitaa S.Krishnakumar
Quote job ref
JN-102026-7117216
Phone number
+60323024004

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Energy & Natural Resources
Location
Kuala Lumpur
Contract Type
Temporary
Consultant name
Sushmitaa S.Krishnakumar
Consultant contact
+60323024004
Job Reference
JN-102026-7117216

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.