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APAC HR Operations Lead - Shared Services

Kuala Lumpur Permanent Work from Home or Hybrid View Job Description
Lead a regional HR shared services function across APAC, driving operational excellence, team performance, and employee experience across the full lifecycle. This role plays a key part in shaping service delivery standards while partnering with senior stakeholders in a complex, fast-paced environment.
  • Regional HR leadership across APAC
  • Drive transformation in a shared services environment

About Our Client

Our client is a globally recognised multinational with a strong footprint across APAC, operating within a dynamic and matrixed environment. With a strong focus on operational excellence and continuous improvement, the organisation is investing significantly in enhancing its regional shared services capabilities and employee experience.

Job Description

  • LeadAPAC HR operations across the full employeelifecycle, including HR enquiries and case management
  • Drive process improvement, standardisation, and operational efficiency
  • Manage and grow a high-performing shared services team
  • Partner with regional stakeholders and manage escalations
  • Ensure compliance and governance across multiple markets
  • Support HR transformation and continuous improvement initiatives
  • Monitor SLAs/KPIs to drive service performance



The Successful Applicant

A successful candidate should have:

  • 10+ years of HR experience within shared services (SSC), global business services (GBS), or HR operations, with strong ownership of the end-to-end employee lifecycle (onboarding to offboarding)
  • Proven track record managing regional or multi-country HR operations across APAC
  • Strong experience leading, stabilising, and scaling teams in a service-driven environment
  • Excellent stakeholder management with the ability to influence and manage escalations in complex organisations
  • Solid understanding of governance, risk, and compliance across multiple markets; Mandarin capability preferred for Greater China coverage

What's on Offer

  • Regional leadership exposure with high visibility acrossAPAC
  • Opportunity to shape and transform a shared services function
  • Strong career progression within a stable global organisation
  • Collaborative and inclusive working environment
  • Exposure to complex, multi-country operations and senior stakeholders



If you're ready to lead a regional HR operations team and drive meaningful impact in a global shared services environment, we'd love to hear from you-apply now.

Contact
Marissa Nao
Quote job ref
JN-062026-7041159
Phone number
6012 306 0593

Job summary

Function
Human Resources
Specialisation
Shared Services
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-062026-7041159
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.