Customer Service jobs in Malaysia

We are looking for a customer service professional who will act as the primary liaison for customers, ensuring smooth order processing and resolution of any issues with a high level of service. This role will involve working closely with internal teams and external partners to drive customer satisfaction and operational excellence.

This role involves preparing forecasts, supporting sales and CRM teams with data management, and handling customer service tasks to maintain satisfaction. It also includes updating SOPs, assisting with system data, processing non-hire equipment orders, and managing customer documentation and reports.

Managed end-to-end inbound and outbound freight forwarding and logistics processes, ensuring regulatory compliance and seamless coordination with port authorities, shipping agents, and internal stakeholders. Handled global customer interactions to deliver timely documentation and exceptional service across the supply chain.

The Order Management Specialist is responsible for end-to-end sales order processing and customer support across assigned markets. This includes ensuring timely and accurate order entry, coordination with internal teams, and proactive issue resolution.

This position is responsible for dedicated ownership and oversight of the end-to-end business process flow, encompassing quoting, contracting, fulfillment, service delivery, and billing, to ensure a seamless and exceptional customer experience.

As the Head of Supply Chain, you will be leading and managing end-to-end supply chain operations including demand & supply planning, logistics, warehouse and customer service, driving operational excellence, cost efficiency and superior customer service.

The successful candidate is responsible for providing technical support and services for compressors and related machinery within the Industrial / Manufacturing industry. The position requires a hands-on approach, excellent troubleshooting skills, and a strong commitment to customer service.

Drives operational excellence, achieve financial targets, and deliver a customer-first experience grounded in service excellence leveraging on deep operational expertise in departmental store retail, with strong commercial acumen and proven leadership in managing large store teams.

The purpose of the Product Quality Complaints Specialist is to maintain high standards of customer service and product quality that the company is known for. You will work with our medical information agents and will focus on addressing and resolving product quality complaints and drug safety reporting.

The Regional Head of Customer Experience & Supply Chain will be responsible for delivering exceptional value across a large, global organization. This role will oversee the regional operations for customer experience services and supply chain functions, with a strong focus on optimizing processes, leading service transformation, and driving continuous improvement initiatives.

* General accounting activities in the process area of responsibility (PTP Travel & Expense)

* Daily go-to person in matters of system or master data related questions for the area(s) of responsibility (Travel & Expense).

* To deliver services to GBS customers, as set out in SLAs, by performing accounting tasks outlined in the processes and procedures in place for GBS in general and the PtP process area in particular

We are looking for a highly experienced Program Director to lead cross-functional teams in delivering exceptional customer-focused products and services. In this critical role, you'll be instrumental in driving business value through strategic project, pricing, and program initiatives.

Our client is a leading multinational manufacturing company with a long-standing history of success and a commitment to innovation and sustainability. With 6 manufacturing plants in Malaysia and operations in multiple countries around the world, our client is recognized as a leader in its industry, offering a diverse range of products and services to customers across a variety of sectors.

To deliver services to GBS customers, as set out in SLAs, by performing accounting tasks outlined in the processes and procedures in place for GBS in general and the OtC process area in particular.

You will lead and manage a team of field service technicians to ensure timely and high-quality maintenance and repair of material handling equipment, while maintaining strong customer relationships. Oversee service operations, monitor performance metrics, and drive continuous improvement in efficiency, safety, and customer satisfaction.