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Regional Head of Customer Experience & Supply Chain

Selangor Permanent Work from Home or Hybrid View Job Description
The Regional Head of Customer Experience & Supply Chain will be responsible for delivering exceptional value across a large, global organization. This role will oversee the regional operations for customer experience services and supply chain functions, with a strong focus on optimizing processes, leading service transformation, and driving continuous improvement initiatives.
  • Strategic Leadership Impact
  • Competitive Compensation & Benefits

About Our Client

Our client is a global leader in their industry, renowned for their innovative approach and unwavering commitment to excellence. With a strong presence across multiple regions worldwide, they are dedicated to delivering high-quality customer experiences and supply chain solutions at a large scale, constantly evolving to meet the needs of an ever-changing market.

Job Description

  • Strategy & Performance: Develop and implement strategic plans for customer experience services and supply chain operations, including business planning, objective setting, and budgeting.
  • Service Excellence: Lead efforts to standardize processes, drive continuous improvement, and collaborate with teams to optimize operations.
  • Global Alignment: Ensure seamless integration with global strategies and frameworks while adapting to regional and local needs.
  • Leadership & Talent Management: Lead, mentor, and develop regional teams, focusing on succession planning and career growth for service leaders.

The Successful Applicant

  • Experience: 15+ years in senior leadership roles within Centers of Excellence (COE), or regional/global hubs, with a strong background in service delivery across multiple regions.
  • Education: Bachelor's degree in Business, Supply Chain, or a related field. An MBA or relevant professional certifications (e.g., Green Belt, Six Sigma) are highly desirable.
  • Expertise: Proven experience in leading complex global or regional transformations, with a focus on customer experience, supply chain operations, and service delivery.
  • Leadership: A strong track record of leading geographically dispersed teams, driving alignment, and optimizing performance within a matrixed organization.
  • Transformation: Extensive knowledge and experience in supply chain project transformation, continuous improvement, and change management to drive operational excellence and innovation.



What's on Offer

  • Strategic Leadership Impact
  • Career Growth & Development
  • Competitive Compensation & Benefits



Contact
Marissa Nao
Quote job ref
JN-052025-6740665
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Supply Chain Management
What is your area of specialisation?
Business Services
Location
Selangor
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-052025-6740665
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.