Senior QA Manager - FE Semiconductor (Johor)

Quality Leadership & Customer Excellence

• Lead and manage all PLP Quality Assurance functions to ensure world-class product quality and customer satisfaction.
• Achieve customer quality targets, including customer complaints below 100 ppm and zero customer excursions.
• Drive customer-focused quality improvement initiatives to reduce defects, improve performance, and enhance customer satisfaction.
• Serve as the primary quality interface with customers, managing quality inquiries, complaints, audits, and escalation activities.
• Partner with cross-functional teams to ensure timely resolution of customer quality issues and prevent recurrence.

Quality Management Systems & Compliance

• Ensure the PLP Quality Management System complies with company, industry, and customer requirements.
• Maintain the effectiveness, integrity, and continuous improvement of quality systems and processes.
• Lead internal quality audit programs and support external customer audits, assessments, and site visits.
• Ensure robust change management controls are implemented and maintained across all manufacturing and quality processes.

Manufacturing Quality & Process Control

• Establish and sustain effective process controls, including IPC, SPC, QC Gates, and manufacturing quality monitoring systems.
• Drive process capability (Cpk) improvement initiatives in partnership with Advanced Process Laboratory (APL) and Engineering teams.
• Lead deployment of FDC and inline electrical testing solutions to strengthen defect detection and process control.
• Ensure the PLP cleanroom environment complies with industry and customer quality standards.
• Monitor manufacturing quality performance and implement actions to improve yield, reliability, and cost efficiency.

New Product Introduction & Reliability

• Collaborate with NPI teams to ensure successful product qualification and release to manufacturing.
• Ensure quality system readiness and compliance to manufacturing and customer requirements during new product introductions.
• Lead Failure Analysis (FA), Reliability, and ESD programs to support product development, qualification, and customer issue resolution.

Supplier & Material Quality Management

• Oversee incoming quality control programs for direct and indirect materials.
• Establish supplier quality monitoring systems and lead annual supplier quality audits.
• Drive supplier quality improvement initiatives to ensure material quality and supply chain reliability.

Continuous Improvement & Operational Excellence

• Lead cross-functional quality task force activities focused on defect reduction, yield improvement, and manufacturing cost optimization.
• Chair and lead 8D Review Boards to ensure effective resolution of internal quality excursions.
• Drive quality engagement programs, including quality awareness campaigns, Gemba activities, and employee participation initiatives.
• Support quality productivity enhancement through automation and digitalization initiatives.

People Leadership & Capability Development

• Build, develop, and mentor a high-performing Quality Assurance organization.
• Oversee training, certification, and competency development programs for Manufacturing Specialists, MTS, QC personnel, and QA engineers.
• Foster a culture of accountability, continuous improvement, and quality excellence.
• Lead and coach the QA team to support production ramp-up while achieving quality, cost, productivity, and operational targets.