Senior Credit Officer

Credit Control & Collections

• Manage a portfolio of customer accounts and ensure timely collection of outstanding receivables.
• Proactively follow up on overdue invoices through phone calls, emails, and other communication channels.
• Monitor aging reports and prioritise collection activities to achieve working capital and collections targets.
• Investigate overdue balances and collaborate with stakeholders to resolve payment delays.
• Negotiate payment plans and settlements where necessary.
• Perform customer account reconciliations and resolve discrepancies efficiently.
• Review Statements of Account (SOA) and ensure customer balances are accurate.
• Work closely with Billing, Customer Service, Supply Chain, and Sales teams to resolve disputed invoices and billing issues.
• Support month-end closing activities related to Accounts Receivable and collections.
• Assess customer creditworthiness and support credit limit reviews.
• Monitor customer credit exposure and identify potential credit risks.
• Recommend appropriate actions to minimise bad debt exposure and financial risk.
• Escalate high-risk accounts and collection concerns to management.
• Build and maintain strong relationships with internal and external stakeholders.
• Act as a key contact for customer payment and account-related enquiries.
• Partner with business stakeholders to support dispute resolution and customer account management.
• Support customer meetings where collection or credit discussions are required.
• Maintain accurate collection records and account notes.
• Prepare AR aging analysis, collection forecasts, and performance reports.
• Ensure compliance with company policies, internal controls, and audit requirements.
• Support bad debt provisioning and write-off processes when required.
• Identify opportunities to improve collection effectiveness and operational efficiency.