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Retail Director (Pharmacy Chain)

Kuala Lumpur Permanent MYR300,000 - MYR480,000 per year View Job Description
An exciting leadership opportunity to drive the continued growth, transformation, and commercial success of a well-established healthcare retail business with a strong national footprint. This role offers the chance to influence strategy, elevate customer experience, and lead a large-scale retail operation through its next phase of expansion.
  • Play a pivotal role in driving growth of a healthcare retail group
  • Join an organisation with ambitious growth plans

About Our Client

Our client is a reputable and growing healthcare-focused retail organisation with an extensive presence across Malaysia. With a commitment to delivering accessible healthcare solutions to communities nationwide, the company continues to invest in business growth, operational excellence, customer engagement, and innovation. Due to the confidential nature of this search, further details will be shared with shortlisted candidates.

Job Description

Lead the strategic direction and operational performance of a nationwide retail network, delivering sustainable growth, commercial excellence, and an exceptional customer experience. Key responsibilities include:

  • Develop and execute the overall retail strategy to support business growth and long-term objectives.
  • Drive revenue, profitability, and operational performance across a nationwide store network.
  • Lead and inspire retail operations teams to achieve strong commercial and customer outcomes.
  • Champion initiatives that enhance customer experience, loyalty, and brand positioning.
  • Partner with commercial and support functions to optimise product assortment, pricing, and promotional effectiveness.
  • Identify and evaluate opportunities for market expansion, network development, and business growth.
  • Drive operational excellence through continuous improvement, productivity enhancement, and execution discipline.
  • Lead business transformation initiatives, including digital and omnichannel development.
  • Ensure robust governance, compliance, and risk management practices across retail operations.
  • Monitor market trends, customer insights, and competitive developments to identify emerging opportunities.
  • Build a high-performance culture through effective leadership, coaching, and talent development.
  • Collaborate closely with senior leadership to shape strategic priorities and deliver organisational objectives.


The Successful Applicant

We are seeking a commercially astute retail leader with strong experience managing large-scale, multi-site operations within a fast-paced consumer-facing environment. Key requirements include:

  • Degree-qualified in Business, Retail, Healthcare, Pharmacy, or a related discipline.
  • Minimum 15 years of progressive leadership experience within retail or consumer-facing industries.
  • Proven track record managing large-scale retail operations across multiple locations. At least > 100 sites
  • Strong commercial acumen with experience driving business performance and profitability.
  • Demonstrated success leading organisational growth, transformation, or operational improvement initiatives.
  • Experience within pharmacy, healthcare, health & beauty, FMCG, or related retail sectors is highly advantageous.
  • Strong understanding of retail operations, customer engagement, and commercial management.
  • Proven ability to influence and collaborate across cross-functional leadership teams.
  • Excellent strategic thinking, analytical, and problem-solving capabilities.
  • Hands-on leadership style with the ability to thrive in a dynamic and evolving business environment.


What's on Offer

  • Shape the Future | Play a pivotal role in driving the strategic direction and growth of a leading healthcare retail organisation.
  • High-Impact Leadership Position | Lead large-scale transformation, expansion, and performance improvement initiatives with strong executive visibility.
  • Career-Defining Opportunity| Join an organisation with ambitious growth plans, offering significant autonomy, influence, and long-term leadership potential.
Contact
Ee Lyn Soo
Quote job ref
JN-092026-7100036
Phone number
6012 375 7232

Job summary

Function
Sales
Specialisation
General Management
What is your area of specialisation?
Retail
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Ee Lyn Soo
Consultant contact
6012 375 7232
Job Reference
JN-092026-7100036

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.