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Regional Team Lead - Merchant Acquiring & Operations (Fintech)

Kuala Lumpur Permanent MYR72,000 - MYR102,000 per year Work from Home or Hybrid View Job Description
This position serves as the operational lead for both Merchant Acquiring Operations and Acquiring Partner Operations across the organization's payment ecosystem. You will oversee merchant onboarding, payment acceptance configuration, partner integrations, transaction troubleshooting, merchant servicing, settlement support, and operational governance activities while leading a growing operations team.
  • Hybrid | 4 Days Office + 1 Days Work From Home
  • Global MNC | Digital Payments | Fintech

About Our Client

A fast-growing fintech organization operating within the digital payments and cross-border payments ecosystem across Asia. As part of its continued business expansion, the organization is seeking an experienced payments professional to support merchant onboarding, merchant acquiring operations, payment acceptance activities, and partner implementations.

Job Description



  • * Lead merchant onboarding, configuration, payment acceptance setup, maintenance, and offboarding activities

    * Manage QR payment acceptance, payment terminals, POS integration support, and supported payment channels

    * Validate merchant IDs, payment methods, and acceptance configurations

    * Coordinate terminal deployment, replacement, and operational support activities

    * Support PayNow QR, Alipay+, WeChat Pay, UPI, and other supported payment schemes

    * Investigate transaction failures, payment discrepancies, refund cases, and settlement-related enquiries

    * Manage acquiring partner onboarding, platform readiness, configuration, and go-live activities

    * Participate in integration discussions, UAT testing, production validation, and operational readiness processes

    * Support transaction routing, reconciliation workflows, and settlement operations

    * Act as the operational bridge between merchants, partners, Product teams, and Technology teams

The Successful Applicant

A successful Team Lead for Merchant Acquiring & Operations Specialist should have:

  • Diploma or Bachelor's Degree in Business, Finance, Payments, Technology, Commerce, or related disciplines
  • Minimum 3-5 years of experience within Merchant Acquiring, Payment Operations, Payment Acceptance, Payment Processing, PSP, Payment Gateway, Fintech, or related environments
  • Hands-on merchant acquiring experience is mandator
  • Strong experience in merchant onboarding, merchant configuration, and payment acceptance operations
  • Good understanding of payment processing, settlement, reconciliation, QR payments, payment terminals, and POS solutions
  • Experience supporting merchants, acquiring partners, PSPs, payment gateways, or payment networks
  • Strong stakeholder management and operational problem-solving capabilities
  • Technical aptitude with the ability to understand APIs, payment flows, integrations, system configurations, and transaction troubleshooting activities
  • Prior team leadership experience or experience serving as a senior escalation point would be highly advantageous
  • Strong verbal and written English communication skills
  • Mandarin language capability would be an added advantage for supporting regional merchants and partners

What's on Offer

  • Competitive salary package and
  • Performance-based bonus
  • Hybrid working arrangement
  • Medical allowance
  • Group Personal Accident coverage
  • Annual leave entitlement
  • Exposure to regional payment ecosystems, wallet providers, acquirers, and merchant partners
  • Opportunity to work closely with fintech, payments, and digital commerce stakeholders
  • Hands-on experience across merchant onboarding, payment operations, wallet integrations, and settlements
Contact
Kai Jiunn Liong
Quote job ref
JN-092026-7097144
Phone number
+603 2302 4071

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-092026-7097144
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.