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Quality Assurance Lead (Japanese Speaker)

Kuala Lumpur Permanent MYR100,000 - MYR120,000 per year View Job Description
As a Quality Assurance Lead (Japanese Speaker), you will oversee service quality activities within the FMCG industry and help maintain clear, consistent customer service standards. You will use Japanese language capability to support quality-focused customer service work and help improve the customer experience. This position is a sole contributor position and does not have any direct reports
  • MNC + Opportunity for exposure to APAC region
  • Career growth opportunity + Collaborative working environment

About Our Client

The organisation operates in the FMCG industry

Job Description

  • Lead quality assurance activities within the Customer Service department to maintain consistent service standards.
  • Review customer service interactions and processes to identify areas for quality improvement.
  • Monitor service quality outcomes and highlight recurring issues for follow-up.
  • Use Japanese language capability when handling relevant quality assurance activities and communications.
  • Work with customer service stakeholders to clarify quality expectations and service requirements.
  • Maintain accurate records of quality reviews, findings and improvement actions.
  • Help develop practical actions that improve customer service consistency and customer experience.

The Successful Applicant

  • Business proficiency in Japanese (min N2) & English
  • Min 2 years in Quality Assurance. Candidate with Customer Service Experience in preferred.
  • Diploma or degree in related field
  • Experience in customer service quality assurance or service quality review activities.
  • Ability to assess customer service interactions against agreed quality standards.
  • Ability to identify service trends, recurring issues and improvement areas.
  • Clear written documentation skills for quality findings and follow-up actions.
  • Ability to work across customer service activities to improve service consistency.

What's on Offer

  • Permanent employment.
  • Salary of up to MYR 120,000 per annum
  • Opportunity to work in the FMCG industry.
  • APAC region coverage



Contact
Yin Ern Ngo
Quote job ref
JN-112026-7145198
Phone number
+60323024029

Job summary

Function
Digital
Specialisation
Business Intelligence
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-112026-7145198

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.