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Procurement Operations Analyst (Coupa)

Kuala Lumpur Temporary MYR5,500 - MYR6,500 per month (MYR66,000 - MYR78,000 per year) Work from Home or Hybrid View Job Description
The Procurement Operations Analyst is responsible for supporting and optimising Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes through effective administration of procurement systems and operational support
  • Opportunity to work in a collaborative environment
  • Involvement in process improvement and procurement transformation initiatives

About Our Client

Our client is a leading global organisation in the energy sector, renowned for its innovation, sustainability, and commitment to operational excellence. With a strong global presence, they are at the forefront of driving progress in the industry and delivering high-quality solutions. As a company that values integrity, safety, and corporate responsibility, they offer an exciting and dynamic work environment for professionals looking to make a meaningful impact.

Job Description



Procurement Operations & Systems Support

  • Serve as the Level 2 escalation point for complex procurement process and system issues.
  • Troubleshoot and resolve procurement platform queries, system errors, and transactional exceptions.
  • Support day-to-day administration of Coupa and related procurement systems.
  • Coordinate with technology teams, Coupa support, and third-party vendors to resolve system incidents and implement solutions.
  • Ensure timely resolution of support requests while maintaining service level expectations.



Stakeholder & Supplier Support

  • Provide exceptional support to internal stakeholders, business users, and suppliers.
  • Act as a key liaison between Procurement, Finance, suppliers, and system support teams.
  • Deliver regular updates on issue status through ticketing platforms, email, and collaboration tools.
  • Manage business-critical and sensitive escalations with professionalism and urgency.



Process Improvement & Analytics

  • Identify recurring issues, process bottlenecks, and opportunities for operational improvement.
  • Analyse data and support metrics to recommend process enhancements and user experience improvements.
  • Support continuous improvement initiatives across Source-to-Pay and Procure-to-Pay processes.
  • Contribute to process standardisation and operational excellence initiatives.



Governance & Compliance

  • Ensure procurement processes are executed in accordance with company policies and controls.
  • Maintain data integrity and confidentiality across procurement systems.
  • Support audit requests, process documentation, and governance activities.
  • Promote best practices in procurement operations and system usage.

The Successful Applicant



Qualifications

  • Bachelor's Degree in Business, Information Technology, Finance, Procurement, Supply Chain, or a related discipline.



Experience

  • Minimum 5 years of experience within a Shared Services, Procurement Operations, S2P, or P2P environment.
  • At least 3 years of hands-on experience supporting or administering Coupa or similar procurement platforms.
  • Experience with SAP Ariba, Oracle, NetSuite, or other ERP systems is an advantage.
  • Good understanding of procurement, purchasing, accounts payable, and finance processes.
  • Experience supporting global stakeholders within a multinational environment.



Skills & Competencies

  • Strong analytical and problem-solving abilities.
  • Excellent customer service and stakeholder management skills.
  • Strong conflict resolution and issue management capabilities.
  • Ability to prioritise multiple activities in a fast-paced environment.
  • Experience working with cross-functional and multicultural teams.
  • Strong written and verbal communication skills in English.
  • High attention to detail, data accuracy, and process compliance

What's on Offer

  • Contract: 1 Year
  • Hybrid Working Arrangement
  • Exposure to global procurement operations and leading procurement technologies.
  • Opportunity to work with international stakeholders across Procurement, Finance, and Technology teams.
  • Collaborative and inclusive working environment.
  • Career progression opportunities within Procurement Operations, Procurement Excellence, and Digital Procurement.



Contact
Ariff Kamri
Quote job ref
JN-082026-7088470
Phone number
+6012 375 0286

Job summary

Function
Procurement & Supply Chain
Specialisation
Procurement Management
What is your area of specialisation?
Energy & Natural Resources
Location
Kuala Lumpur
Contract Type
Temporary
Consultant name
Ariff Kamri
Consultant contact
+6012 375 0286
Job Reference
JN-082026-7088470
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.