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Order Management Lead - Shared Services (MNC)

Kuala Lumpur Permanent Work from Home or Hybrid View Job Description
Be part of a newly established supply chain shared services team, taking the lead in shaping and stabilising order management operations across regional markets. This role offers a unique opportunity to combine operational leadership with process build, migration exposure, and transformation initiatives in a global environment.
  • Join a newly established SSC with high visibility and impact
  • Lead operational excellence and transformation across regional markets

About Our Client

Our client is a global multinational with a strong presence across key markets, currently investing in building a new shared services hub to strengthen supply chain capabilities. Known for its focus on innovation, standardisation, and operational excellence, the organisation provides a dynamic environment for individuals to play a key role in shaping processes and driving long-term impact.

Job Description

  • Lead end-to-end order management operations, ensuring accuracy, efficiency, and service reliability
  • Take ownership of stabilising and enhancing processes within a newly set-up shared services environment
  • Manage order confirmations and system exceptions, ensuring timely resolution and minimal disruption
  • Monitor daily operations, proactively addressing risks, bottlenecks, and urgent issues
  • Act as the key coordination point between business, supply chain, and regional stakeholders
  • Drive adherence to SOPs while contributing to process design, standardisation, and best practices
  • Contribute to continuous improvement and transformation initiatives to scale operations effectively
  • Support or participate in migration and knowledge transfer activities as part of the shared services setup



The Successful Applicant

A successful candidate should have:

  • Minimum6-8 years of experience in order management, order processing, or supply chain within a shared services environment
  • Strong understanding of end-to-end order management and execution processes
  • Experience in shared services setup, migration projects, or knowledge transfer activities is a strong advantage
  • Proficiency in SAP is required
  • Proven ability to take ownership, solve problems, and drive improvements
  • Analytical mindset with strong attention to detail
  • Confident communicator with experience engaging regional or global stakeholders

What's on Offer

  • Opportunity to be part of a pioneer team building a new SSC function
  • Exposure to migration, transition, and transformation projects
  • High-impact role with visibility to regional and global stakeholders
  • Collaborative and growth-oriented environment with strong leadership support



If you're excited by the opportunity to build, transform, and lead within a brand-new shared services setup, this is your chance to make a real impact-apply today and be part of the journey.

Contact
Marissa Nao
Quote job ref
JN-062026-7035937
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-062026-7035937
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.