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Korean Speaking Team Lead, Customer Service - Open to Native

Kuala Lumpur Permanent MYR100,000 - MYR156,000 per year Work from Home or Hybrid View Job Description
A global MNC is seeking a Korean-speaking Customer Service Supervisor to oversee customer service operations, ensure service excellence, and support team performance. The role involves managing customer escalations, driving process improvements, and collaborating with internal stakeholders to deliver a seamless customer experience.
  • Leadership Opportunity - Lead and mentor a customer service team
  • Global Exposure - Join a multinational organisation

About Our Client

Our client is a well-established multinational corporation (MNC) with a strong presence across global markets and a commitment to delivering high-quality customer solutions.

Job Description

  • Supervise daily customer service operations and ensure service levels are achieved.
  • Lead, coach, and support a team of customer service representatives.
  • Act as the escalation point for complex customer enquiries and issues.
  • Monitor team performance and implement continuous improvement initiatives.
  • Collaborate with sales, supply chain, logistics, and other internal departments to resolve customer concerns.
  • Prepare operational reports and analyse service metrics.
  • Ensure compliance with company policies, procedures, and service standards.
  • Drive customer satisfaction through proactive communication and service excellence.

The Successful Applicant

  • Ability to communicate professionally in Korean (min TOPIK Level 5) and English (spoken and written).
  • Min 5 years of experience in order management or related field
  • A diploma or degree in related field
  • Prior supervisory, team lead, or people management experience is preferred.
  • Strong stakeholder management, problem-solving, and communication skills.
  • Experience using ERP or CRM systems is advantageous.
  • Ability to work in a fast-paced and customer-focused environment.

What's on Offer

  • Annual salary ranging from MYR 100,000 to MYR 180,000.
  • Language allowance to support multilingual capabilities.
Contact
Yin Ern Ngo
Quote job ref
JN-072026-7068516
Phone number
+60323024029

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-072026-7068516
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.