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HR Service Advisor

Kuala Lumpur Temporary MYR3,500 - MYR4,000 per month (MYR42,000 - MYR48,000 per year) Work from Home or Hybrid View Job Description
This role is responsible for delivering a positive employee experience through effective issue resolution, accurate information sharing, and timely execution of HR service transactions.
  • Exposure to a wide range of HR and employee lifecycle processes
  • Experience working with leading HR technologies and systems

About Our Client

Our client is one of the world's leading integrated energy companies, committed to delivering secure, reliable, and more sustainable energy solutions. Operating across multiple countries and serving millions of customers worldwide, the organisation is focused on driving innovation, digital transformation, and supporting the transition to a lower-carbon future. Employees are empowered to make a meaningful impact through collaboration, continuous learning, and a strong commitment to people and safety.

Job Description

  • Serve as the primary contact for employee and ex-employee inquiries related to PC&C policies, processes, programs, and services.
  • Provide timely, accurate, and customer-focused support through various communication channels.
  • Execute HR transactions and administrative activities in accordance with established procedures and service level agreements (SLAs).
  • Manage employment verification, reference requests, document retrieval, and e-filing activities.
  • Maintain accurate records and ensure data integrity across HR systems and databases.
  • Escalate complex cases to appropriate teams when required and follow through to resolution.
  • Support continuous improvement initiatives by identifying opportunities to enhance processes and employee experience.
  • Ensure compliance with company policies, data privacy requirements, and regulatory standards.
  • Collaborate effectively with internal stakeholders and cross-functional teams to deliver quality HR services.

The Successful Applicant

  • Minimum 2 years of experience in HR Services, HR Operations, HR Shared Services, Customer Service, or a related field.
  • Experience working in a Shared Services, Business Process Outsourcing (BPO), or Customer Service environment.
  • Hands-on experience with HR systems and platforms such as Workday, Salesforce, ServiceNow, or similar tools.
  • Strong customer service orientation and commitment to delivering a positive employee experience.
  • Excellent verbal and written communication skills in English.
  • Ability to work effectively in a fast-paced shared services environment.
  • Digital literacy and ability to quickly learn new systems, tools, and technologies.
  • Experience navigating multiple applications and platforms simultaneously.

What's on Offer

  • Contract Duration: 12 months
  • Working Arrangement: Hybrid
  • Covered Medical Expenses
  • Opportunity to join a global organisation with a strong commitment to people, innovation, and continuous improvement.
  • Experience working with leading HR technologies and systems in a dynamic shared services environment.
Contact
Ryan Chan
Quote job ref
JN-082026-7092310
Phone number
+60323024018

Job summary

Function
Human Resources
Specialisation
HR Advisor
What is your area of specialisation?
Energy & Natural Resources
Location
Kuala Lumpur
Contract Type
Temporary
Consultant name
Ryan Chan
Consultant contact
+60323024018
Job Reference
JN-082026-7092310
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.