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Head of Training Operations (Aviation)

Selangor Permanent View Job Description
The Head Of Training Operationsleads the planning, execution, and delivery of aviation training programmes, ensuring contractual commitments, operational performance, and customer satisfaction objectives are achieved. This role oversees training operations, resource planning, financial performance, stakeholder management, and continuous improvement initiatives while ensuring compliance with aviation regulatory requirements.
  • Great opportunity for growth.
  • Attractive package and benefits.

About Our Client

The organisation operates in the Aerospace industry in Selangor, Malaysia.

Job Description

  • Lead the delivery and execution of pilot and technical training contracts, including complex training solutions and customer on-boarding programmes.
  • Develop operational delivery strategies aligned with financial goals and customer satisfaction targets.
  • Manage, coach, and develop the training operations team while promoting a strong safety and continuous improvement culture.
  • Establish, monitor, and analyse operational KPIs covering service delivery, safety, utilisation, capacity, and customer outcomes.
  • Standardise and align operational processes, reporting frameworks, and systems with global and central functions.
  • Lead operational review meetings to track performance, resolve issues, and ensure alignment with strategic objectives.
  • Drive customer satisfaction and service excellence across all training programmes.
  • Develop and maintain integrated training schedules covering both pilot and technical training activities.
  • Conduct resource and capacity planning to optimise instructor utilisation, aircraft availability, and training infrastructure.
  • Resolve operational conflicts and prioritise resources across multiple customer projects and maintenance activities.
  • Coordinate with international training teams to ensure schedule alignment and resource sharing.
  • Track programme milestones and ensure training contracts are delivered on time and within scope.
  • Manage operational risks and implement mitigation plans to minimise disruptions and contractual penalties.
  • Oversee change requests and ensure commercial implications are appropriately managed.
  • Ensure all training documentation, certifications, records, and deliverables meet contractual and regulatory standards.
  • Manage supplier selection and vendor performance to support training delivery requirements.
  • Take ownership of operational budgeting, forecasting, and monthly performance reporting.
  • Support proposal development, cost estimation, and contract negotiations by providing operational expertise.



The Successful Applicant

A successful Head Of Training Operations should have:

  • Bachelor's Degree in Aviation Management, Aerospace Engineering, or a related discipline.
  • MBA or advanced management qualification is advantageous.
  • Minimum 10 years of experience within the aviation industry.
  • At least 5 years of leadership experience managing training operations or a training environment.
  • Strong understanding of aviation regulatory frameworks, including EASA Part 147, Part FCL, and CAAM requirements.
  • Proven experience managing complex operational programmes and contract delivery.
  • Strong stakeholder management skills with the ability to engage customers, regulatory authorities, suppliers, and senior leadership.
  • Experience leading contract negotiations and managing commercial agreements.
  • Strong financial and analytical skills with experience in budgeting, forecasting, and performance reporting.
  • Ability to work effectively in high-pressure operational environments.
  • Excellent problem-solving and decision-making capabilities.
  • Professional fluency in English.



What's on Offer

  • Competitive annual salary.
  • Opportunity to work with a multinational corporation.
  • Permanent position located in Selangor Darul Ehsan.



Apply to discuss this Head Of Training Operations role now!

Contact
Ezra Lee
Quote job ref
JN-102026-7128325
Phone number
+60 3 2302 4139

Job summary

Function
Engineering & Manufacturing
Specialisation
Operations Management
What is your area of specialisation?
Transport & Distribution
Location
Selangor
Contract Type
Permanent
Consultant name
Ezra Lee
Consultant contact
+60 3 2302 4139
Job Reference
JN-102026-7128325

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.