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Group IT Incident & Risk Lead

Petaling Jaya Permanent Work from Home or Hybrid View Job Description
Experienced IT Operations, Incident Management, and Technology Risk professional responsible for leading enterprise-wide Incident, Problem, and IT Risk Management practices. The role serves as the key escalation point during major incidents, drives root cause analysis and continuous service improvement initiatives.
  • Lead Major Incident, Problem Management, and IT Risk activities
  • Own the IT Risk Register and drive risk assessments

About Our Client

Corporate / Enterprise Technology Services

Job Description

  • Develop and manage the IT incident management framework to ensure effective resolution of incidents across the organisation.
  • Identify, assess, and mitigate IT risks to ensure the organisation's technology operations are secure and resilient.
  • Collaborate with cross-functional teams to establish risk management strategies and implement preventive measures.
  • Monitor and evaluate incident trends, providing actionable insights to improve systems and processes.
  • Ensure compliance with industry standards and regulatory requirements related to IT incident and risk management.
  • Facilitate communication and coordination between stakeholders during incident resolution processes.
  • Prepare detailed reports on incidents and risks for presentation to senior management.
  • Continuously improve incident response plans and risk management practices based on lessons learned.

The Successful Applicant

A successful Group IT Incident & Risk Lead should have:

  • Strong knowledge of IT incident management and risk assessment practices within the technology sector.
  • Proven ability to develop and implement effective risk mitigation strategies.
  • Experience collaborating with cross-functional teams and managing diverse stakeholders.
  • Proficiency in analysing data to identify trends and actionable insights.
  • Understanding of industry standards and regulatory requirements in the leisure, travel, and tourism industry.
  • Excellent communication skills for reporting and coordinating during incident management processes.
  • A proactive approach to continuous improvement in IT processes and risk management.

What's on Offer

  • Annual salary between MYR 162,000 and MYR 198,000.
  • Strategic, group-level role with exposure to the entire technology organisation.
  • Opportunities to enhance and implement key IT processes within the leisure, travel, and tourism industry.



If this role aligns with your skills and aspirations, we encourage you to apply.

Contact
Jereimy Kennedy
Quote job ref
JN-092026-7112925
Phone number
+60323024092

Job summary

Function
IT
Specialisation
IT Business Analysis
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Jereimy Kennedy
Consultant contact
+60323024092
Job Reference
JN-092026-7112925
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.