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Global Customer Operations Specialist (Fintech | Payments)

Malaysia Permanent MYR60,000 - MYR84,000 per year Work from Home or Hybrid View Job Description
This is a senior individual contributor role focused on customer operations, client servicing, and payment-related support within a fintech environment. You will act as a key point of contact for customers, managing complex enquiries from initial investigation through to resolution while collaborating closely with Operations, Product, Financial Crime, and Client teams.
  • Work from Home | Fully Remote
  • Global MNC | Fintech

About Our Client

A growing international fintech organization operating within the digital banking and payments ecosystem. Supporting customers across global markets, the business combines technology, operational excellence, and customer-centric service to deliver modern financial solutions in a fast-evolving industry.

Job Description

  • Deliver high-quality support to VIP, high-value, and sensitive customer accounts across multiple support channels
  • Handle payment-related enquiries including failed transactions, chargebacks, disputes, indemnities, and fraud-related cases
  • Support onboarding journeys, customer verification requests, and account servicing activities
  • Investigate customer complaints, operational issues, and escalations while driving timely and effective resolutions
  • Collaborate closely with Operations, Product, Financial Crime, and Client teams to resolve complex cases
  • Maintain accurate case records, investigations, and customer communications
  • Identify recurring customer pain points and contribute to process and service improvements
  • Ensure all activities are managed in accordance with regulatory requirements, company policies, and service standards

The Successful Applicant

A successful Senior Customer Operations Specialist should have:

  • Minimum 3-5 years of experience within Customer Operations, Customer Support, Client Services, Fintech Services.
  • Strong experience managing complex customer cases, escalations, and investigations independently
  • Exposure to payments, disputes, chargebacks, fraud operations, onboarding, or account servicing activities
  • Excellent written and verbal English communication skills
  • Strong analytical, problem-solving, and stakeholder management capabilities
  • Comfortable working independently within a fully remote environment
  • Experience supporting VIP, business, or high-value customer accounts would be advantageous
  • Exposure to fintech, digital banking, e-wallets, or payment providers is highly preferred

What's on Offer

  • Fully remote working arrangement based in Malaysia
  • Competitive salary package aligned with experience and market benchmarks
  • Medical, wellness, and insurance benefits
  • Opportunity to join a growing international fintech organization
  • Exposure to digital banking, payments, and financial technology operations
  • International stakeholder exposure and collaboration
  • High ownership and visibility within a senior individual contributor role
  • Opportunity to work closely with Customer Operations, Product, Financial Crime, and Client teams
Contact
Kai Jiunn Liong
Quote job ref
JN-082026-7075592
Phone number
+603 2302 4071

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Malaysia
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-082026-7075592
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.