General Manager (Retail Mall)

Kuala Lumpur Permanent MYR17,000 - MYR22,000 per month (MYR204,000 - MYR264,000 per year) View Job Description
Lead the overall retail mall operations, commercial performance and customer experience for a leading Malaysian department store group. Focused on driving revenue, profitability, tenant performance and operational excellence.
  • Lead a high-profile retail destination.
  • Drive commercial growth with strong autonomy.

About Our Client

Our client is a well-established Malaysian department store group with a strong heritage and presence in the retail market. The organisation is undergoing continued commercial growth and transformation, creating an opportunity for a senior leader to shape the performance of one of its key retail destinations.

Job Description

  • Lead overall mall operations, commercial performance and profitability.
  • Develop strategies to drive sales, traffic and customer engagement.
  • Manage tenant mix, leasing performance and commercial partnerships.
  • Build strong relationships with landlords, tenants and key stakeholders.
  • Oversee operating budgets, P&L and cost optimisation initiatives.
  • Drive operational standards, customer experience and service excellence.
  • Lead, coach and develop the mall management team.
  • Identify new commercial opportunities to strengthen mall performance.



The Successful Applicant

  • 10+ years of retail, mall or commercial management experience.
  • Strong P&L and commercial management capabilities.
  • Proven track record driving revenue and profitability.
  • Strong stakeholder and landlord management skills.
  • Strategic thinker with hands-on operational leadership.
  • Strong people leadership and team development experience.



What's on Offer

  • Senior leadership position with strong visibility.
  • Opportunity to influence a major retail destination.
  • Significant commercial and operational ownership.
  • Competitive package with career growth potential.



Contact
Li Lean Chan
Quote job ref
JN-082026-7087919
Phone number
+60 3 2302 4061

Job summary

Function
Retail
Specialisation
Operations
What is your area of specialisation?
Retail
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Li Lean Chan
Consultant contact
+60 3 2302 4061
Job Reference
JN-082026-7087919

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.