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Deskside Operations Analyst

Kuala Lumpur Permanent MYR120,000 - MYR168,000 per year View Job Description
The Deskside Operations Analyst will be responsible to provide technical support, troubleshoot end-user issues, and ensure a seamless technology experience across the organization. The role involves supporting hardware, software, networking, collaboration tools, and IT service operations while contributing to continuous service improvement.
  • Work with modern enterprise IT technologies and global teams
  • Gain exposure to projects, end-user support, and infrastructure operations

About Our Client

Our client is a well-established organization that values technology-driven innovation and operational excellence. They provide a collaborative environment where IT professionals can develop their expertise while supporting business-critical operations.

Job Description

  • Provide hands-on technical support for end users and IT infrastructure teams
  • Resolve complex and escalated IT issues in a timely manner
  • Support and participate in IT projects and improvement initiatives
  • Troubleshoot hardware, software, network, VPN, Wi-Fi, and connectivity issues
  • Perform installation, movement, addition, and change requests through ticketing systems
  • Coordinate setup and deployment of equipment for employees and new hires
  • Support conference room technology and audiovisual systems
  • Maintain and troubleshoot laptops, printers, peripherals, and other office hardware
  • Conduct device maintenance, testing, and repairs
  • Create and maintain technical documentation and knowledge base articles
  • Deliver excellent customer service and enhance the end-user experience
  • Coordinate with external vendors to resolve incidents and service requests

The Successful Applicant

A successful Deskside Operations Analyst should have:

  • Experience providing IT support within a medium to large enterprise environment, preferably from a regulated industry such as insurance, banking, financial services, or telecommunications
  • Strong troubleshooting skills across desktop, network, and printing environments
  • Experience supporting Microsoft-managed desktops and laptops
  • Proficiency with ServiceNow, JIRA, or similar IT service management tools
  • Strong knowledge of Microsoft Office and Microsoft 365 environments
  • Good understanding of Windows, macOS, and desktop support best practices
  • Knowledge of TCP/IP networking and IP addressing
  • Experience with Microsoft Intune and endpoint management solutions
  • Strong communication, customer service, and stakeholder management skills

What's on Offer

  • Competitive annual salary between MYR 120 000 and MYR 168 000.
  • Comprehensive benefits package (details to be confirmed).
  • Opportunity to join the Technology team of a leading insurance company based in Kuala Lumpur.



If you meet the requirements and are interested in this role, we encourage you to apply.

Contact
Vivian Siow
Quote job ref
JN-092026-7099687
Phone number
+603 2302 4021

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Vivian Siow
Consultant contact
+603 2302 4021
Job Reference
JN-092026-7099687

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.