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Customer Success Manager (Lead)

Kuala Lumpur Permanent MYR144,000 - MYR192,000 per year View Job Description
The Customer Success Manager (Lead) will be responsible to help customers maximize the value of AI and SaaS solutions by translating business needs into effective technical solutions and measurable outcomes. This role partners closely with sales, technical teams, and customers to deliver successful demonstrations, PoCs, PoVs, and long-term customer success initiatives.
  • Lead customer success for innovative AI and SaaS solutions
  • Drive strategic customer value and business impact

About Our Client

Our client is a fast-growing technology company specializing in AI-powered business solutions. They help organizations improve customer engagement, operational efficiency, and business performance through innovative software and automation technologies.

Job Description

  • Act as a trusted advisor and product advocate, demonstrating solution capabilities and business value to customers
  • Understand customer requirements and recommend tailored solutions that deliver strong business outcomes and ROI
  • Collaborate with sales, technical teams, and partners to support customer engagements and solution design
  • Lead Proof of Concept (PoC) and Proof of Value (PoV) initiatives to validate solution effectiveness
  • Provide technical guidance throughout the sales and implementation cycle
  • Manage multiple customer opportunities and priorities simultaneously
  • Coordinate effectively with internal stakeholders to ensure successful project delivery
  • Stay current with industry trends, AI technologies, and product developments
  • Represent the organization at webinars, conferences, and industry events
  • Support customer adoption, satisfaction, and long-term success

The Successful Applicant

A successful Customer Success Manager (Lead) should have:

  • Proven experience in customer success or account management in the Technology & Telecoms industry.
  • Strong communication and interpersonal skills to build lasting relationships with clients.
  • Demonstrated ability to manage client portfolios and meet sales targets.
  • Strategic thinking and problem-solving skills to address client needs effectively.
  • Proficiency in managing multiple tasks and priorities in a fast-paced environment.
  • Strong software industry background with solid technical knowledge.
  • Strong project management and stakeholder management skills.
  • Excellent analytical, troubleshooting, and problem-solving abilities.
  • Experience working across cross-functional teams and managing customer relationships.
  • Knowledge of business analytics and database querying tools such as SQL.
  • Ability to scope and design solutions aligned with customer requirements.
  • Strong presentation, communication, and influencing skills.
  • Mandarin language proficiency is required to support customer and business communications.

What's on Offer

  • Competitive annual salary ranging from MYR 144 000 to MYR 192 000.
  • Attractive commission structure to reward performance.
  • Permanent employment with career development opportunities.



If you are ready to move forward in your career as a Customer Success Manager (Lead), we encourage you to apply.

Contact
Vivian Siow
Quote job ref
JN-102026-7122926
Phone number
+603 2302 4021

Job summary

Function
Sales
Specialisation
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Vivian Siow
Consultant contact
+603 2302 4021
Job Reference
JN-102026-7122926

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.