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Customer Success Manager (Fully remote)

Malaysia Permanent MYR96,000 - MYR120,000 per month (MYR1,152,000 - MYR1,440,000 per year) View Job Description
The Customer Success Manager will work within SaaS industries, focusing on building strong client relationships and ensuring customer satisfaction. This role requires an individual who can drive customer success initiatives and contribute to the Sales department effectively.
  • International HR SaaS company
  • Great leadership and career growth opportunities.

About Our Client

Your new company is an international HR SaaS company, with good portfolio across both Malaysia and Singapore. The company focuses on more mid market and SME sectors.

Job Description

You will be focusing on upselling and reselling, mostly with focus on both Malaysia and Singapore markets.

  • Develop and maintain strong relationships with customers to ensure satisfaction and retention.
  • Collaborate with the Sales team to identify opportunities for expansion and upsell strategies.
  • Act as the primary point of contact for customer inquiries and concerns.
  • Monitor customer usage trends to provide proactive recommendations and solutions.
  • Conduct regular performance reviews and provide feedback to clients to optimise their experience.
  • Facilitate onboarding and training for new customers to ensure smooth implementation.
  • Work closely with cross-functional teams to address customer needs and resolve issues.
  • Track and report on key performance metrics to measure customer success.

The Successful Applicant

A successful Customer Success Manager should have:

  • Experience in customer relationship management from software of SaaS background.
  • Strong communication and interpersonal skills to engage effectively with clients.
  • Ability to analyse data and provide actionable insights.
  • Knowledge of sales processes and strategies to support expansion opportunities.
  • Proficiency in using CRM tools and related software.
  • A solution-oriented mindset and the ability to handle challenges effectively.

What's on Offer

You will be joining a well-known HR SaaS firm with good remuneration, working under amazing leadership as well as receiving very good career growth opportunities. This is also a fully remote position.

Contact
Tongyu Fan
Quote job ref
JN-112025-6880887
Phone number
+60 3 2302 4047

Job summary

Function
Sales
Specialisation
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Malaysia
Contract Type
Permanent
Consultant name
Tongyu Fan
Consultant contact
+60 3 2302 4047
Job Reference
JN-112025-6880887

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.