Back to search

Customer Service Team Lead (Japanese Speaker)

Kuala Lumpur Permanent MYR124,200 - MYR150,000 per year Work from Home or Hybrid View Job Description
We are seeking a meticulous and detail-oriented Assistant Manager - Order Management - Japanese to oversee and optimize order processing operations within the Procurement & Supply Chain department. This role will require proficiency in Japanese and a strong understanding of supply chain processes in the industrial/manufacturing industry.
  • Join a stable regional operations team
  • Opportunity to step into a supervisory role with regional stakeholder engagement

About Our Client

Our client is a well-established multinational corporation (MNC) with a strong presence across Asia, providing structured operations and a collaborative working environment.

Job Description

  • Manage full order lifecycle including order processing, delivery coordination, invoicing, and issue resolution
  • Monitor order and supply status, ensuring timely communication with customers and internal teams
  • Handle returns, complaints, and credit/debit processes efficiently
  • Supervise and guide customer service team members on daily operations and priorities
  • Act as key contact for selected accounts, ensuring service quality and continuity
  • Collaborate closely with sales, finance, and supply chain teams
  • Support process improvements, reporting, and system utilisation (e.g. SAP)

The Successful Applicant

  • Bachelor's degree in Business, Supply Chain, Logistics, or related field
  • Minimum 5 years of experience in customer service, supply chain, or operational roles
  • Prior experience in team support or supervisory capacity
  • Strong understanding of order-to-cash processes in a B2B environment
  • Japanese language proficiency (business level) is required
  • Experience with ERP systems (e.g. SAP) preferred
  • Strong communication skills and ability to manage stakeholders

What's on Offer

  • Salary: Up to RM 150,000 per annum
  • Structured career progression within a multinational environment
  • Exposure to regional operations and cross-functional collaboration
  • Stable and professional working culture
Contact
Yin Ern Ngo
Quote job ref
JN-062026-7041284
Phone number
+60323024029

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-062026-7041284
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.