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Customer Service Officer (Korean Speaker)

Kuala Lumpur Permanent MYR60,000 - MYR120,000 per year Work from Home or Hybrid View Job Description
The Customer Service Officer (Korean Speaker) will support procurement and supply chain operations within the industrial and manufacturing sector in Kuala Lumpur. This role requires a fluent Korean speaker to handle customer interactions and ensure smooth operational workflows.
  • Collaborative work culture & environment
  • Career growth opportunity

About Our Client

Our client is a well-established multinational corporation (MNC) operating within the industrial and manufacturing sector, with extensive operations across global markets.

Job Description

  • Manage end-to-end Order-to-Cash (OTC) processes and daily order management activities.
  • Maintain strong relationships with customers and support business growth objectives.
  • Monitor and improve key operational performance indicators, including delivery performance and customer service metrics.
  • Coordinate with logistics partners to ensure timely and compliant deliveries.
  • Drive continuous improvement initiatives and support customer service-related projects.
  • Analyse operational issues, recommend solutions, and support process standardisation and optimisation.

The Successful Applicant

A successful Customer Service Officer (Korean Speaker) should have:

    • Bachelor's Degree in Business Administration, Supply Chain Management, Economics, Engineering, or a related field.
    • Minimum 3 years of experience in customer service, supply chain, logistics, international trade, or order management.
    • Proficient in both Japanese and English (written and spoken).
    • Experience with SAP is preferred.
    • Knowledge of international trade, shipping operations, and OTC processes.
    • Strong communication, problem-solving, and stakeholder management skills.



What's on Offer

  • Annual salary ranging from MYR 60,000 to MYR 120,000.
  • Language allowance for Korean proficiency.
  • Hybrid working arrangement
  • Permanent employment
Contact
Yin Ern Ngo
Quote job ref
JN-072026-7065459
Phone number
+60323024029

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Transport & Distribution
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-072026-7065459
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.