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Customer Program Manager - Electronics, Johor Bahru

Johor Bahru Permanent MYR10,000 - MYR18,000 per month (MYR120,000 - MYR216,000 per year) View Job Description
The Customer Program Manager serves as the primary customer interface and commercial lead for strategic accounts, ensuring successful end-to-end program execution while safeguarding profitability and customer satisfaction.
  • Own Strategic Customer Relationships and Business Performance
  • Lead cross-functional teams across engineering, supply chain, planning, etc.

About Our Client

Our client is a globally recognized electronics manufacturing and supply chain solutions provider.

Job Description

  • Act as the primary commercial and program management contact for assigned customer accounts.
  • Lead end-to-end program execution to ensure customer requirements and contractual obligations are achieved.
  • Coordinate cross-functional teams across engineering, purchasing, planning, and manufacturing.
  • Drive program profitability through effective scope management, risk mitigation, and cost control.
  • Manage engineering change orders (ECOs) and recovery of excess and obsolete (E&O) costs.
  • Monitor project milestones, delivery performance, and customer commitments.
  • Lead customer business reviews and executive-level stakeholder meetings.
  • Oversee planning and program management team activities and performance.
  • Drive cost reduction, localization, and continuous improvement initiatives.
  • Support pricing reviews, accounts receivable matters, and commercial negotiations.

The Successful Applicant

  • 10-15 years of relevant experience in program management or customer program leadership
  • 3-5 years of people management or supervisory experience.
  • Strong customer-facing and stakeholder management capabilities.
  • Proven ability to manage commercial performance, margins, and contractual commitments.
  • Experience working cross-functionally with manufacturing, supply chain, and engineering teams.
  • Strong analytical, financial, and business acumen.
  • Ability to present and influence at executive leadership level.
  • SAP knowledge will be advantageous
  • Resilient, self-driven, customer-oriented leader who thrives in a fast-paced environment.

What's on Offer

  • Opportunity to manage strategic global customer accounts.
  • Leadership exposure across commercial, operational, and manufacturing functions.
  • High-impact position with direct influence on business performance and customer growth.
  • Collaborative multinational working environment.



Apply for this Customer Program Manager (Manager & Senior Manager) role in Johor Bahru to discuss the position further.

Contact
Erni Susanto
Quote job ref
JN-112026-7142724
Phone number
+603 2302 4033

Job summary

Function
Engineering & Manufacturing
Specialisation
Project / Programme Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Johor Bahru
Contract Type
Permanent
Consultant name
Erni Susanto
Consultant contact
+603 2302 4033
Job Reference
JN-112026-7142724

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.