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Customer Program Coordinator / Project Specialist - EMS, JB

Johor Bahru Permanent MYR5,000 - MYR8,000 per month (MYR60,000 - MYR96,000 per year) View Job Description
We are seeking a Customer Program Management Specialist to manage customer orders, coordinate production activities and ensure timely delivery while resolving operational and supply chain challenges. You will work closely with customers and internal stakeholders to monitor performance, address issues and ensure smooth day-to-day operations.
  • Be the key link between customers and operations.
  • Broaden your manufacturing and supply chain expertise.

About Our Client

Our client is a well-established organisation in the manufacturing industry, offering a dynamic working environment and opportunities to collaborate with cross-functional teams based in JB.

Job Description

  • Manage customer orders from order entry through to final delivery, ensuring accuracy and timely fulfilment.
  • Monitor inventory levels and manage Excess and Obsolete (E&O) materials to minimize wastage.
  • Troubleshoot EDI transmission issues, production delays and material shortages.
  • Prepare and analyse key performance reports, including On-Time Delivery (OTD), forecasting accuracy and yield performance.
  • Lead production meetings to communicate customer requirements, monitor progress and address operational concerns.
  • Collaborate with cross-functional teams and department managers to identify root causes and implement corrective actions.
  • Monitor project billing and support senior team members in preparing quotations for new products or services.



The Successful Applicant

  • Bachelor's Degree in Business, Engineering, Supply Chain Management or a related discipline.
  • Minimum 6 years of relevant experience in manufacturing, supply chain, customer program management or account management.
  • Strong proficiency in Microsoft Office, particularly Excel and Access, with the ability to manage databases and perform data analysis.
  • Familiarity with EDI transmissions, database management and corrective action tracking.
  • Strong analytical, problem-solving and communication skills.
  • Ability to prepare professional reports and presentations using Microsoft Word and PowerPoint.
  • Detail-oriented, highly organized and able to manage multiple priorities with a high degree of accuracy.

What's on Offer

  • Opportunity to work closely with customers and cross-functional manufacturing teams.
  • Exposure to end-to-end customer program management and supply chain operations.
  • Opportunities to develop expertise in production coordination, data analytics and operational improvement.



Contact
Erni Susanto
Quote job ref
JN-112026-7142715
Phone number
+603 2302 4033

Job summary

Function
Engineering & Manufacturing
Specialisation
Project / Programme Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Johor Bahru
Contract Type
Permanent
Consultant name
Erni Susanto
Consultant contact
+603 2302 4033
Job Reference
JN-112026-7142715

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.