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Call Center Specialist (Japanese Speaker) - open to fresh grad

Kuala Lumpur Permanent MYR60,000 - MYR80,000 per year Work from Home or Hybrid View Job Description
We are seeking a Japanese-speaking customer service professional to support customers and business partners across regional markets. The role focuses on delivering exceptional service, resolving enquiries, and collaborating with internal stakeholders to ensure a seamless customer experience
  • Hybrid 3 days in office + 2 days work from home
  • Join an MNC

About Our Client

Our client is a leading multinational corporation (MNC) with operations across multiple international markets. The organisation is recognised for its collaborative culture, commitment to service excellence, and focus on employee development.

Job Description

  • Handle customer enquiries via phone, email, and other communication channels.
  • Process orders and provide accurate information regarding products, services, and business processes.
  • Liaise with internal teams to resolve customer-related and operational issues.
  • Support process improvement initiatives, user testing activities, and business projects.
  • Coordinate with relevant stakeholders to ensure timely issue resolution and service delivery.
  • Maintain a high standard of customer experience while meeting service level requ

The Successful Applicant

  • Minimum secondary education or equivalent qualification.
  • At least 1 years of customer service, contact centre, or customer support experience.
  • Fluent in Business Proficiency Japanese and English, both written and spoken.
  • Native Japanese speakers are encouraged to apply.
  • Strong communication, problem-solving, and stakeholder management skills.
  • Proficient in Microsoft Office applications.
  • Able to work in a fast-paced environment and manage multiple priorities.

What's on Offer

  • Annual salary ranging from MYR 60,000 to MYR 80,000.
  • Hybrid working arrangement for flexibility and convenience.
  • Language allowance for Japanese proficiency.



If you are fluent in Japanese and have a passion for customer service within the healthcare industry, we encourage you to apply

Contact
Yin Ern Ngo
Quote job ref
JN-082026-7082933
Phone number
+60323024029

Job summary

Function
Life Sciences
Specialisation
Pharmaceutical
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-082026-7082933
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.