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The Service Desk Team Lead's role is to supervise Service Desk team members and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritisation, and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions.
The IT Support Analyst - Level 2's role is to deliver support to end users in the organisation about how to use various types of software programs efficiently and effectively in fulfilling business objectives. The Level 2 is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.
The IT Support Analyst's role is to provide a single point of contact for franchisee, store, and corporate end users to receive support and maintenance across the group's computing environment.
Assist in leading the SAP Technical Support team to deliver an efficient and effective SAP Basis system implementation, maintenance, and support activities.
If you are looking to level up our career especially to a managerial level, this is a great opportunity. It exposes you towards big scale project management, internal and external stakeholder management and decision making involvement with board levels.
The applicant for this role will be collaborating and leading a project with various key clients. Take charge on covering all aspect of cost, deliverable, quality and scope.
In this role, you will collaborate closely with the regional IT teams, fostering seamless integration and alignment on global projects, thereby contributing to the brand's continued success and innovation
As the Wealth Management IT Application Support, you will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units
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